Head of 24/7 Warehouse Ops — Data-Driven & Lean Leader

GXO Logistics, Inc.; Lelystad; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Shift allowance

Competitive salary with bonus

Job summary

GXO Logistics, Inc. in Lelystad seeks an experienced Operations Manager to lead a round-the-clock outbound and dispatch operation within a highly automated environment. You will drive performance, safety culture and people development at scale.

Reporting to the Head of Operations, you will leverage data and KPIs to identify root causes and implement improvements across shifts and support functions. This is a high‑visibility role within the Netherlands’ leading logistics network.

Qualifications

• 5+ years’ experience in a complex, high‑volume warehouse or supply chain environment, ideally with exposure to automation.
• Proven experience of managing Managers and leading/ developing large teams (50+ employees) with the ability to influence across multiple levels.
• Strong communication skills in English (additional languages such as Dutch, or Spanish are a plus).
• A hands‑on, resilient and results‑driven approach, with the ability to perform under pressure without compromising standards.
• Strong analytical, reporting and financial understanding, with the ability to turn data into action.
• A continuous improvement mindset and a genuine motivation to grow — personally and professionally.
• Ability to work shifts which includes nights and weekends (Shift allowance is payable)

Responsibilities

• Leading daily operational execution within your rotation, ensuring safe, compliant and efficient outbound and dispatch activities.
• Driving performance through KPIs, dashboards and data insights, identifying root causes and implementing corrective and preventive actions.
• Championing LEAN, continuous improvement and process standardisation, ensuring operations remain scalable and consistent.
• Coaching and developing Warehouse Managers and their teams, including performance management, training and succession planning.
• Planning and allocating staff, workload and resources across shifts in close collaboration with support functions and the customer.
• Creating a safe, inclusive and engaging working environment, maintaining up‑to‑date procedures, documentation and compliance standards.
• Working closely with and reporting directly to the Head of Operations, aligning on priorities, performance expectations and execution.

Skills

Leadership & People Management

Data-driven decision making

Lean & continuous improvement

Communication skills (English)

Shift planning & 24/7 operations

Analytical KPIs

Change management

Job description

GXO Logistics, Inc. in Lelystad seeks an experienced Operations Manager to lead a round-the-clock outbound and dispatch operation within a highly automated environment. You will drive performance, safety culture and people development at scale.

Reporting to the Head of Operations, you will leverage data and KPIs to identify root causes and implement improvements across shifts and support functions. This is a high‑visibility role within the Netherlands’ leading logistics network.