Guest Service Supervisor - W Amsterdam

Hotelprofessionals; Amsterdam; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Staff discounts at Marriott hotels

Personal coaching

Career opportunities

Gym access

Spa discounts

Two free massages

Job summary

Corendon and W Amsterdam seek a Guest Service Supervisor to lead the Welcome Desk, ensuring smooth arrivals and a premium guest experience in a stylish, international setting.

Join a dynamic team in the heart of Amsterdam, where design, music, and fashion collide to create a high-energy atmosphere with opportunities for growth and career progression within the Corendon group.

Qualifications

• MBO/HBO degree in Hotel Management.
• Minimum one year in a similar role (Team Leader / Supervisor).
• Fluency in English and Dutch.
• Experience in the hotel industry, preferably in luxury.
• Strong leadership and a guest-focused mindset.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Supervise the daily operation of the Welcome Desk and support the Welcome Office Manager.
• Lead by example and inspire the team to deliver bold, stylish, and personalized service.
• Stay in the know – you’re the expert on the hotel, the city and insider hotspots.
• Ensure every guest interaction reflects the Whatever/Whenever service philosophy.
• Support and guide Talent in creating memorable, elevated guest experiences.
• Maintain high standards of cleanliness, presentation, and operational excellence.
• Work in a fast-paced, high-energy environment with rotating shifts, including evenings and weekends.
• Collaborate closely with other departments to ensure seamless operations.
• Build strong relationships with guests, colleagues and partners.
• Thrive under pressure and keep the energy high, even during peak moments.
• Bring creativity, confidence and a trend-driven mindset to every shift.

Skills

Leadership

Guest service

English & Dutch

Team supervision

Fast-paced

Luxury hospitality

Style awareness

City knowledge

Ambience creation

Education

MBO/HBO Hotel Management degree

Job description

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague – you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It’s a place where you can be yourself, build something meaningful together with your colleagues, and have your contribution truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer.

What is in it for you?

• A competitive salary package
• A stylish, dynamic, international working environment
• A unique opportunity to be part of a fun, friendly and enthusiastic team
• Special discounted staff rates for 9,000+ Marriott hotels worldwide for you, your family and friends
• Personal coaching and training to support you in your day‑to‑day job
• Career opportunities within the Corendon group
• Space for your own initiative
• One overnight stay for two people and a delicious dinner on your “you know where you work” day
• Many social activities, including an Associate Appreciation Week, an annual Staff Party, Friday‑afternoon drinks and team outings
• Free use of our own gym
• Amazing discounts with Corendon tour operator
• Special discounts for you, your friends and family
• 25 % discount at one of our Mondi restaurants on your total bill
• Our spa and wellness center – enjoy it with a huge discount and receive two free massages per year

Become part of the Corendon Family as our new Guest Service Supervisor at W Amsterdam

Start your career at W Amsterdam, where design, music and fashion collide to create an electric, ever‑evolving atmosphere in the heart of the city of canals. Split across two iconic buildings – a former telephone exchange and a historic bank – W Amsterdam blends bold contemporary design with heritage architecture. Nights never end, the energy is high, and our calendar is filled with exclusive W Happenings.

Guests step inside and head straight to the top, checking in at our rooftop W Living Room with panoramic views over Amsterdam. With 238 stylish guestrooms, including 25 suites, three WOW Suites and two Extreme WOW Suites, W Amsterdam is where luxury meets what’s new and next.

Get in on the fun and turn your ambitions into reality. Deliver Whatever/Whenever®, connect to the extraordinary, and surround yourself with the world of W.

What does the job include?

• Supervise the daily operation of the Welcome Desk, ensuring a smooth arrival–to–departure flow, and act as the first point of support for the Welcome Office Manager.
• Lead by example and inspire the team to deliver bold, stylish, and personalized service.
• Stay in the know – you’re the expert on the hotel, the city and all insider hotspots.
• Ensure every guest interaction reflects the Whatever/Whenever® service philosophy.
• Support and guide Talent in creating memorable, elevated guest experiences.
• Maintain high standards of cleanliness, presentation, and operational excellence.
• Work in a fast‑paced, high‑energy environment with rotating shifts, including evenings and weekends.
• Collaborate closely with other departments to ensure seamless operations.
• Build strong relationships with guests, colleagues and partners.
• Thrive under pressure and keep the energy high, even during peak moments.
• Bring creativity, confidence and a trend‑driven mindset to every shift.

Skills

• MBO/HBO degree, preferably in Hotel Management.
• Minimum one year of experience in a similar role (Team Leader / Supervisor).
• Fluency in English and Dutch.
• Experience as a Guest Service Agent and/or Team Leader in the hotel industry.
• Experience in the luxury segment (preferred).
• A natural feel for style, trends and the W lifestyle.
• Strong leadership skills and the ability to motivate and guide Talent.
• A passion for creating unforgettable guest experiences.
• The ability to thrive in a fast‑paced, high‑energy environment.
• A bold, confident and guest‑focused mindset.