Guest Service Supervisor - W Amsterdam

Corendon Hotels & Resorts; Amsterdam; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Staff discounts on 9000+ Marriott etc.

Personal coaching & training

Career opportunities within Corendon

Social activities & events

25% Mondi restaurant discount

2 massages per year

Discounts for friends & family

Job summary

Corendon Hotels & Resorts seeks a Guest Service Supervisor at W Amsterdam to lead the Welcome Desk and deliver the Whatever/Whenever experience in a luxury, fast-paced setting. You will supervise shifts, coach team members, and ensure flawless guest interactions while representing the brand’s style and city expertise.

You bring 1+ year in a similar role, MB0/HBO in hotel management, and fluency in English and Dutch.

Qualifications

• Fluent in English and Dutch is required.
• Experience as Guest Service Agent or Team Leader in hotels is preferred.
• Strong leadership and coaching skills are essential.
• A passion for creating unforgettable guest experiences and a trend-driven mindset.

Responsibilities

• Supervise daily Welcome Desk operations and act as first point of contact for the Welcome Office Manager.
• Lead by example to deliver bold, stylish and personalized service.
• Be the hotel and city expert, knowing insider hotspots for guests.
• Ensure every guest interaction reflects the Whatever/Whenever service philosophy.
• Guide Talent to create memorable, elevated guest experiences.
• Maintain high standards of cleanliness, presentation and operational excellence.
• Work a fast-paced schedule with evenings and weekends.
• Collaborate with other departments for seamless operations.
• Build strong relationships with guests, colleagues and partners.
• Stay energized and creative under peak moments.
• Bring creativity and confidence to every shift.

Skills

Fluent English

Fluent Dutch

Leadership

Guest service excellence

Trends & style awareness

Education

MBO/HBO degree in Hotel Management

Job description

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you're not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It's a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You'll experience this not only in the atmosphere but also in everything we offer you.

What is in it for me?

• A competitive salary package
• A stylish, dynamic, international working environment;
• A unique opportunity to be part of a fun, friendly and enthusiastic team;
• Special discounted (staff) rates for 9000+ Marriott hotels worldwide for you, your family and friends!
• Personal coaching & training to support you in your day-to-day job
• Career opportunities within the Corendon group;
• Space for own initiative;
• We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party, Friday afternoon drinks and Team outings,
• AMAZING discounts with Corendon tour operator
• Special discount. Not only for you, but for your friends and family too!
• Want to try out one of our Mondi restaurants? We will give you 25% discount on your total bill.
• Need some time to recharge? You will get 2 massages for FREE per year.

Become part of the Corendon Family as our new Guest Service Supervisor at W Amsterdam!

Start your career at W Amsterdam, where design, music and fashion collide to create an electric, ever-evolving atmosphere in the heart of the city of canals. Split across two iconic buildings a former Telephone Exchange and a historic Bank W Amsterdam blends bold contemporary design with heritage architecture. Nights never end, the energy is high, and our calendar is filled with exclusive W Happenings that set the tone for the city.

Guests step inside and head straight to the top, checking in at our rooftop W Living Room with panoramic views over Amsterdam. With 238 stylish guestrooms, including 25 suites, three WOW Suites and two Extreme WOW Suites, W Amsterdam is where luxury meets what's new/next.

Get in on the fun and turn your ambitions into reality. Deliver Whatever/Whenever®, connect to the extraordinary and surround yourself with the world of W.

What does the job include?

• Supervise the daily operation of the Welcome Desk, ensuring a smooth arrival-to-departure flow, and act as the first point of support for the Welcome Office Manager.
• Lead by example and inspire the team to deliver bold, stylish and personalized service
• Stay in the know - you're the expert on the hotel, the city and all insider hotspots
• Ensure every guest interaction reflects the Whatever/Whenever® service philosophy
• Support and guide Talent in creating memorable, elevated guest experiences
• Maintain high standards of cleanliness, presentation and operational excellence
• Work in a fast-paced, high-energy environment with rotating shifts, including evenings and weekends
• Collaborate closely with other departments to ensure seamless operations
• Build strong relationships with guests, colleagues and partners
• Thrive under pressure and keep the energy high, even during peak moments
• Bring creativity, confidence and a trend-driven mindset to every shift

Acquisition

Acquisition in response to this vacancy is not appreciated.

With this vacancy we are recruiting our new col

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you're not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It's a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You'll experience this not only in the atmosphere but also in everything we offer you.

As our new Guest Service Supervisor at W Amsterdam, you bring the skills, confidence and personality to elevate every guest interaction. You have:

• MBO/HBO degree, preferably in Hotel Management
• Minimum one year of experience in a similar role (Team Leader / Supervisor)
• Fluency in English and Dutch
• Experience as a Guest Service Agent and or Team Leader in the hotel industry
• Experience in the luxury segment (preferred)
• A natural feel for style, trends and the W lifestyle
• Strong leadership skills and the ability to motivate and guide Talent
• A passion for creating unforgettable guest experiences
• The ability to thrive in a fast-paced, high-energy environment
• A bold, confident and guest-focused mindset