Guest Service Agent / Porter

Riggs D.C; Amsterdam; Hybrid; EUR 24,000 - 28,000; Full time

Benefits offered by this job

Stay at hotel as part of introduction

Discounts at Lore Group hotels

Employee & Friends & Family discounts

Benefits budget €180 annual

Bike leasing option

Discounts at partner hotels in AMSTERD

Job summary

Kimpton De Witt Amsterdam is seeking a friendly Porter to welcome guests and be the first and last point of contact during their stay. You will help guests settle in, share local tips, and ensure a memorable, heartfelt experience in Amsterdam.

In this role you’ll be active all day, move between lobby, rooms, and the streets, and act as host, guide, problem solver, and ambassador for Kimpton and the city. English fluency is essential; other languages are a bonus.

Qualifications

• Confidence in English is important.
• Additional languages are always a bonus.

Responsibilities

• Greet guests and help with check-in/check-out.
• Assist guests with directions, taxis and local recommendations.
• Handle luggage and assist guests throughout their stay.

Skills

Hospitality mindset

People skills

Energetic and proactive

Good to excellent English

Job description

Kimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their visit unforgettable, in all the right ways. You will be working with a friendly, international, motivated team and will work together to develop our full potential and ensure we all provide genuine heartfelt care to our all guests. At Kimpton De Witt Amsterdam, we believe the first few moments of a guest's stay can define their entire experience. As a Porter, you are often the very first person guests meet when they arrive and one of the last people they see before they leave. Your smile after a long journey, your local recommendations before a day of exploring Amsterdam, and your willingness to go the extra mile all help create the kind of memorable experiences guests talk about long after they've returned home. This is a role for someone who genuinely enjoys people, and making them feel at home. Someone who thrives on variety, loves being active throughout the day, and understands that hospitality is often found in the smallest gestures.

A Day in the Life

No two days look the same. Really! One moment you're welcoming a couple celebrating a special occasion, helping them settle into their room and sharing your favourite hidden spots in the city. The next, you're assisting a family arriving from overseas, arranging transportation for departing guests, or helping a colleague during a busy check in rush. You start the day with fun, because that's the core value of the Porter team. Why ask you to smile, when we can offer you one? Throughout the day, you'll be moving between the lobby, guest rooms, and the streets of Amsterdam, acting as a host, guide, problem solver, and ambassador for both Kimpton and the city itself. While luggage assistance is naturally part of the role, being a Porter at Kimpton is about so much more. It's about reading people, anticipating needs, creating connections, and making guests feel genuinely cared for from the moment they arrive.

What Makes You a Great Fit

We're not necessarily looking for someone with years of hotel experience. We're looking for someone with the right personality. You enjoy meeting new people and naturally make others feel comfortable. You're energetic, proactive, and happiest when you're helping someone. You don't wait to be asked twice and you take pride in finding solutions. Whether you're giving directions, arranging a taxi, carrying luggage, or simply sharing a warm conversation, you understand that every interaction matters. Because you'll be welcoming guests from all over the world, confidence in English is important. Additional languages are always a bonus.

Why Join Kimpton De Witt?

Kimpton has always done hospitality a little differently. We celebrate individuality, encourage personality, and believe that genuine service comes from genuine people. You'll be joining a team that works hard, supports one another, and genuinely enjoys creating memorable experiences together. For many people, a Porter role is the perfect gateway into hospitality. It offers exposure to every corner of the hotel, endless opportunities to learn, and a chance to develop a career within one of the world's most recognised lifestyle hotel brands. Most importantly, you'll be part of a culture where attitude matters more than hierarchy, where growth is encouraged, and where bringing your authentic self to work is not only welcomed but expected.

Whats in it for you?

• Experience Stay at Kimpton De Witt as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)
• 6 complimentary nights per year at the Lore Group hotels worldwide
• Employee and Friends & Family discount rates at the Lore Group hotels
• Employee and Friends & Family discount rates at more than 5500 IHG Hotels and all Lore Group hotels
• A yearly benefit budget of EUR180 that you can spend trough the benefits platform Alleo
• Possibility to lease a bike
• 50% discount in restaurants & bars at 19 partner hotels in Amsterdam
• Free and unlimited appointments per year with a psychologist via OpenUp
• A monthly contribution to a pension scheme
• A monthly travel allowance
• A monthly clothing allowance (if applicable to your position)
• A yearly shoe allowance
• Possibility to take part in a Dutch language course
• Freshly prepared meals in the canteen
• Discount on supplemental health insurances

Location: Amsterdam

Our properties are widely celebrated for their thoughtful design, interesting use of space, engaging restaurants, award-winning bars and the passion of our people. We are passionate about our people and are committed to training, developing, mentoring, and coaching a world-class team to deliver memorable experiences for our guests. As a small, independent group, we are able to offer a personalised career progression on a global stage, with many of our team members having been able to move to our European and American properties, and vice versa, expanding their roles, careers and experiences. We prefer to promote and transfer within our group whenever possible, backed up by tailored training using internal and external resources. We firmly believe our future leaders are alongside us.