Guest Service Agent

Hilton; Schiphol; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Incredible travel perks

Parental leave

Crisis concierge

Mental health resources

Job summary

Hilton is seeking a Guest Service Agent to deliver warm, efficient service at the front desk and contribute to memorable stays. You’ll manage check-ins, assist guests, and promote hotel services while upholding Hilton's hospitality standards.

The role emphasizes guest satisfaction, teamwork, and a proactive approach to revenue through upselling, with shifts including mornings, evenings, and weekends.

Qualifications

• Experience in providing service, preferably in a hotel reception.
• Team player with a hands-on mentality.
• Strong up-selling skills and guest-focused attitude.
• Fluent in English; Dutch knowledge preferred.
• Flexible to work evenings, nights and weekends.
• Must have valid residence/work permit for the Netherlands.

Responsibilities

• Greet guests, check-in, verify details, assign rooms and issue keys.
• Process check-out, handle payments and receipts.
• Provide hotel information and assist with guest inquiries.
• Promote hotel services to maximize revenue.
• Respond to guest requests and resolve concerns promptly.

Skills

Customer service

Team player

Upselling

English fluent

Dutch preferred

Job description

Job Identification: 222161

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Salary Salary Scale V

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Besides that, you are always there to assist our guests and help them solve any potential complaints. Lastly, you are a great up seller and you are capable of achieving the best occupancy and room revenue for the hotel.

Here’s what you’ll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance

• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately

• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries

• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue

• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Do you recognize yourself as our Guest Service Agent?

Besides an enthusiastic personality you are / you have;

• Experience in providing service, preferably in a hotel and/or at the reception
• A real team player with a ‘Hands on’ mentality
• A hospitable attitude and great up sell skills
• Communicative skills in English and preferably also in Dutch
• Flexible to work, also in evenings, nights and weekends
• Able to start at 06:30 AM for a morning shift and finish at 23:00 PM for an evening shift
• In the possession of a valid residence and working permit for the Netherlands

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/), and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.