Guest Reservations Trainee — Hybrid Hospitality Career

Leonardo Hotels; Amsterdam; Hybrid; EUR 7,100 - 9,600; Full time

Benefits offered by this job

Internship allowance

TMT program

Global discount program

Hotel stay with meals

Job summary

Leonardo Hotels is seeking a Reservations Trainee to serve as the first point of contact for guests via phone, email, or messaging. You will manage the entire booking process from inquiry to arrival, including quotations, cancellations, and modifications, while ensuring smooth payment handling and clear communication.

The role operates in the Reservations department with significant responsibility, across multiple hotels, primarily at the Support Office in Amsterdam Rembrandtpark in a 50/50

Qualifications

• At least 1 year of experience in the hotel industry.
• MBO level thinking and working.
• Commercial mindset and are guest‑oriented.
• Outspoken and not afraid to take initiative.
• Good command of both Dutch and English, spoken and written.

Responsibilities

• Be the first point of contact for guests via phone, email, or message.
• Handle the complete reservation process from inquiry to guest arrival.
• Prepare quotations, process cancellations or modifications, and manage complaints.

Skills

Hospitality experience

Dutch language

English language

Education

MBO level education

Job description

Leonardo Hotels is seeking a Reservations Trainee to serve as the first point of contact for guests via phone, email, or messaging. You will manage the entire booking process from inquiry to arrival, including quotations, cancellations, and modifications, while ensuring smooth payment handling and clear communication.

The role operates in the Reservations department with significant responsibility, across multiple hotels, primarily at the Support Office in Amsterdam Rembrandtpark in a 50/50