Guest Experience & Front Office Lead

Leonardo Hotels; Amsterdam; On-site; EUR 39,000 - 58,000; Full time

Benefits offered by this job

Travel allowance

Overtime paid or time off

Training courses

Career growth

Product discounts (FiscFree)

Employee hotel stay benefits

Overnight stay with dinner & breakfast

Job summary

Leonardo Hotel Amsterdam Museum Quarter in the heart of Amsterdam seeks a hands-on Hotel Manager to lead day-to-day operations and guest satisfaction. You supervise supervisors, employees and interns, train and coach your team, and implement improved procedures to meet guest needs.

You’ll drive revenue through upselling, cost control and revenue management while coordinating with Housekeeping to ensure smooth daily operations and a memorable guest experience.

Qualifications

• Bachelor level working and thinking ability; Hotel Management School is a plus.
• At least 3 years of relevant experience in a comparable environment.
• Inspire the team to go that extra mile for guests.
• Eye for detail while maintaining department oversight.
• Knowledge of revenue maximization and cost control.
• Proactive decision‑making with responsibility.
• Good command of Dutch and English; knowledge of a third language is a strong advantage.

Responsibilities

• Supervise team of supervisors, employees and interns.
• Train and coach staff; implement new procedures when needed.
• Ensure proper administrative handling and documentation of ongoing matters.
• Drive revenue via upselling, revenue management and cost control.
• Coordinate daily with Housekeeping to run operations smoothly.
• Deliver quality and exceed guests' expectations on every shift.

Skills

Leadership

Revenue management

Customer service

Team supervision

Dutch (FL)

English (FL)

Education

Bachelor degree

Job description

Leonardo Hotel Amsterdam Museum Quarter in the heart of Amsterdam seeks a hands-on Hotel Manager to lead day-to-day operations and guest satisfaction. You supervise supervisors, employees and interns, train and coach your team, and implement improved procedures to meet guest needs.

You’ll drive revenue through upselling, cost control and revenue management while coordinating with Housekeeping to ensure smooth daily operations and a memorable guest experience.