Guest Experience Agent (Part-Time) – Flexible Hours

Fitz Roy Urban Hotel, Bar and Garden; Maastricht; Hybrid; EUR 17,000 - 22,000; Part time

Job summary

Fitz-Roy Urban Hotel, Bar and Garden is seeking a friendly receptionist in Maastricht to warmly welcome guests, manage check-in and check-out, and assist with inquiries. Fluency in English and Dutch is required; German and/or French are a plus.

Previous hospitality experience is helpful but not mandatory, with a flexible, customer-focused attitude valued. Shifts run 8:00–16:00 and 16:00–22:00; this is a part-time role offering 32 to 38 hours per week in a vibrant hotel setting.

Qualifications

• Fluent in English and Dutch; knowledge of German and/or French is a plus.
• Command of multiple languages is valuable for guest interactions.
• Hospitality training counted as a plus, not required.

Responsibilities

• Assist guests with check-in/check-out and provide a welcoming service.
• Be the first point of contact at the reception and handle guest inquiries.
• Support guests with requests, problems, and information to ensure a pleasant stay.

Skills

Communication skills

Dutch

English

German

French

Problem-solving

Enthusiasm

Education

Hospitality training (advantage)

Job description

Fitz-Roy Urban Hotel, Bar and Garden is seeking a friendly receptionist in Maastricht to warmly welcome guests, manage check-in and check-out, and assist with inquiries. Fluency in English and Dutch is required; German and/or French are a plus.

Previous hospitality experience is helpful but not mandatory, with a flexible, customer-focused attitude valued. Shifts run 8:00–16:00 and 16:00–22:00; this is a part-time role offering 32 to 38 hours per week in a vibrant hotel setting.