Guest Experience Advisor (Roosendaal)

MCARTHURGLEN; Roosendaal; Sur place; EUR 12 000 - 21 000; Temps partiel

Avantages offerts par ce poste

Wellbeing allowance

Private medical insurance

Pension plan

One fund (flexible medical allowance)

Shopping discounts

Résumé du poste

McArthurGlen Roosendaal is seeking a Guest Experience Advisor to join our in-centre Guest Experience team on a 7-month fixed-term contract, working 24 hours per week.

You'll greet guests, address inquiries, promote products, and ensure a welcoming, well-organised centre environment while delivering outstanding customer service across in-person, email, and social media channels.

Qualifications

• Exceptional people skills and a passion for guest satisfaction.
• Fluent in English and Dutch; additional languages are a plus.
• Able to manage multiple tasks in a fast-paced guest-facing environment.

Responsabilités

• Actively engage with guests, addressing inquiries and resolving issues.
• Promote products and services to meet targets while ensuring a positive guest experience.
• Handle face-to-face, email and social media feedback professionally and promptly.
• Complete administrative tasks accurately, including gift card orders.

Connaissances

People skills

Dutch & English fluency

IT literacy

Proactive & adaptable

Outils

Email

Microsoft Word

Microsoft Excel

Description du poste

We are currently hiring for a Guest Experience Advisor to join our dynamic Guest Experience team at the McArthurGlen Group Designer Outlet, Roosendaal on a 7 month fixed term contract, working 24 hours per week.

Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.

This is an in person, face to face role welcoming our guests to the centre.

Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between.

It's about enjoying meeting people and problem solving.

What you'll be doing...

• Actively engage with guests, addressing inquiries and resolving any issues.
• Embrace a culture of "everyone leaves happy" by consistently adopting a positive, proactive and professional approach.
• Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
• Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
• Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
• Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
• Promote a collaborative working environment, prioritising the guest in all endeavours.

What you'll bring ...

• Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
• Thrive in a fast-paced setting with customer facing and admin tasks.
• Be proactive and able to make things happen.
• Have proficient IT skills including email, Word and Excel.
• Have fluent proficiency in English and Dutch. Any additional language skills would be an advantage.
• Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis.

Why McArthurGlen?

• You'll receive a competitive base salary, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, the one fund (flexible medical allowance), shopping discounts, and more.
• Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation.
• Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your career.
• Over 85% of our employees would recommend us as an excellent place to work.
• Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels.