Guest Experience Advisor

MCARTHURGLEN; Roermond; On-site; EUR 15,000 - 21,000; Part time

Job summary

McArthurGlen Group Designer Outlet in Roermond is seeking a Guest Experience Advisor for a 28-hour-per-week, in-person role, covering weekdays and some weekends. You will warmly welcome guests and address inquiries while delivering a high-standard guest experience.

You will engage with guests across face-to-face, email and social media feedback, aim to exceed expectations, promote services, and handle administrative tasks such as gift card orders, all while collaborating with the team to

Qualifications

• Exceptional people skills and enthusiasm for exceeding guest expectations.
• Thrives in a fast-paced, customer-facing role with admin tasks.
• Proactive and able to take initiative.
• Proficient IT skills including email, Word and Excel.
• Fluent in English and Dutch; additional languages are a plus.
• Flexible about working hours to cover full centre trading hours on a rota.

Responsibilities

• Actively engage with guests, addressing inquiries and resolving issues.
• Promote products and services, meeting targets, and delivering a positive guest experience.
• Handle face-to-face, email and social media feedback, building rapport and representing the brand.
• Complete administrative tasks such as online gift card orders accurately.
• Create a welcoming, well-organised space stocked with guest and brand information.
• Collaborate with the team to prioritise guest needs.

Skills

People skills

Customer service

Proactive

IT skills

Fluent English

Fluent Dutch

Tools

Email

Microsoft Word

Microsoft Excel

Job description

We are currently hiring for a Guest Experience Advisor to join our dynamic Guest Experience team at the McArthurGlen Group Designer Outlet in Roermond! This is a 28-hour-per-week position, working weekdays and some weekends. This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving.

What you'll be doing...

• Actively engage with guests, addressing inquiries and resolving any issues.
• Embrace a culture of "everyone leaves happy" by consistently adopting a positive, proactive and professional approach.
• Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
• Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
• Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
• Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
• Promote a collaborative working environment, prioritising the guest in all endeavours.

Qualifications

• Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
• Thrive in a fast-paced setting with customer facing and admin task.
• Be proactive and able to make things happen.
• Have proficient IT skills including email, Word and Excel.
• Have fluent proficiency in English and Dutch. Any additional language skills would be an advantage.
• Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis.