Bilingual Guest Experience Ambassador - Part-Time (28h)

MCARTHURGLEN; Roermond; On-site; EUR 15,000 - 21,000; Part time

Job summary

McArthurGlen Group Designer Outlet in Roermond is seeking a Guest Experience Advisor for a 28-hour-per-week, in-person role, covering weekdays and some weekends. You will warmly welcome guests and address inquiries while delivering a high-standard guest experience.

You will engage with guests across face-to-face, email and social media feedback, aim to exceed expectations, promote services, and handle administrative tasks such as gift card orders, all while collaborating with the team to

Qualifications

• Exceptional people skills and enthusiasm for exceeding guest expectations.
• Thrives in a fast-paced, customer-facing role with admin tasks.
• Proactive and able to take initiative.
• Proficient IT skills including email, Word and Excel.
• Fluent in English and Dutch; additional languages are a plus.
• Flexible about working hours to cover full centre trading hours on a rota.

Responsibilities

• Actively engage with guests, addressing inquiries and resolving issues.
• Promote products and services, meeting targets, and delivering a positive guest experience.
• Handle face-to-face, email and social media feedback, building rapport and representing the brand.
• Complete administrative tasks such as online gift card orders accurately.
• Create a welcoming, well-organised space stocked with guest and brand information.
• Collaborate with the team to prioritise guest needs.

Skills

People skills

Customer service

Proactive

IT skills

Fluent English

Fluent Dutch

Tools

Email

Microsoft Word

Microsoft Excel

Job description

McArthurGlen Group Designer Outlet in Roermond is seeking a Guest Experience Advisor for a 28-hour-per-week, in-person role, covering weekdays and some weekends. You will warmly welcome guests and address inquiries while delivering a high-standard guest experience.

You will engage with guests across face-to-face, email and social media feedback, aim to exceed expectations, promote services, and handle administrative tasks such as gift card orders, all while collaborating with the team to