Group Events Maestro

Moxy Hotels managed by Hotel Co 51 UK; Utrecht; On-site; EUR 38,000 - 54,000; Full time

Benefits offered by this job

Training and development opportunities

Social activities

Special room rates in Marriott hotels

Travel allowance for distance

And more…

Job summary

The Group Planner at Moxy Utrecht is a confident, organized, and proactive professional who serves as the key point of contact between guests, the EBC (Event Booking Center), and hotel operations for all group meetings, events, and catering. This role ensures seamless planning, execution, and follow-up for group events, maximizing guest satisfaction and driving repeat business.

This position requires coordination across front office, F&B, housekeeping, and operations to deliver flawless

Qualifications

• Minimum 1 year in a similar events role preferred.
• Experience with group meetings and events planning is highly desirable.
• Familiarity with Marriott Bonvoy points tools is an advantage.

Responsibilities

• Take over group and meeting bookings from the EBC and serve as the main operational contact for group organizers before, during, and after the event.
• Prepare and manage detailed rooming list and event documentation.
• Coordinate all operational preparations, including guest deposits, invoicing, cut-off dates, and special requirements.
• Liaise with all hotel departments (front office, housekeeping, F&B, kitchen, etc) to ensure all aspects of the event are prepared and executed to standard.
• Order or arrange rental of meeting equipment as required.
• Oversee GXP and the Guest Planning Screen, ensuring all reservation details and preferences are up to date.
• Perform reservation accuracy checks and maintain booking data integrity.
• Verify ECertificate redemptions.
• Ensure pre‑arrival communication is sent on time.
• Ensure accurate billing for group events (rooms, F&B, equipment).
• Manage deposits and payment schedules; follow up on outstanding balances
• Review and confirm with the client the correct commission amount and share this with the invoicing team.
• Be available as a host to ensure a seamless guest experience.
• Follow up after the event to build connection and gather feedback
• Respond to guest reviews and feedback related to Groups, meetings and events.
• Maintain up-to-date knowledge of hotel operations and inventory, ensuring all meeting and event spaces are well maintained.
• Prepare and manage restaurant reservations lists for group dining.
• Keep all department heads informed of upcoming business.

Skills

Communication

Opera S&C

SFA

Microsoft Office

Symphony

Group events planning

Marriott Bonvoy tools

Tools

Opera Software

Opera Sales & Catering

SFA

Job description

The Group Planner at Moxy Utrecht is a confident, organized, and proactive professional who serves as the key point of contact between guests, the EBC (Event Booking Center), and hotel operations for all group meetings, events, and catering. This role ensures seamless planning, execution, and follow-up for group events, maximizing guest satisfaction and driving repeat business.

This position requires coordination across front office, F&B, housekeeping, and operations to deliver flawless