Ground Operations Lead — ULD & Service Delivery

Aviation JobSearch Europa; Amsterdam; On-site; EUR 42,000 - 52,000; Full time

Job summary

Unilode Aviation is seeking a Service Delivery Supervisor at Amsterdam Schiphol to supervise and validate day-to-day ground service delivery for ULD pooling. You will ensure records align with systems, manage discrepancies, and escalate issues to OCC while maintaining station discipline and safety.

The role emphasises operational oversight, collaboration with airlines and third-party partners, and a focus on accurate evidence capture and timely issue resolution.

Qualifications

• Experience in operational, logistics, or service delivery environments.
• Proven ability to supervise day-to-day operational activities at station or team level.
• Strong understanding of operational procedures, compliance requirements, and safety practices.
• Experience coordinating front-line teams or third-party resources.
• Ability to identify and manage discrepancies, issues, and operational risks.
• Excellent organisational skills and workload management.
• Clear communication with operations teams, supervisors and stakeholders.
• Experience in aviation operations, ground handling, or asset-based environments.

Responsibilities

• Supervise daily service delivery tasks at the assigned station or area.
• Ensure physical verification of ULD stock is completed as planned.
• Confirm ULD handling, allocation, and movement follow standard procedures.
• Ensure tasks are completed accurately, safely, and on time.
• Address execution issues immediately and escalate when required.
• Provide guidance on ULD pooling operations to maximise efficiency.
• Enforce SOPs, playbooks, and handling instructions.
• Identify and manage discrepancies and evidence.
• Support incident fact-finding and service recovery.
• Coordinate with the Service Delivery Manager on escalations.
• Act as on-ground escalation point and monitor discipline.

Skills

Operational experience

Logistics background

Supervisory experience

Compliance awareness

Communication skills

Safety practices

Discrepancy management

Auditing support

Job description

Unilode Aviation is seeking a Service Delivery Supervisor at Amsterdam Schiphol to supervise and validate day-to-day ground service delivery for ULD pooling. You will ensure records align with systems, manage discrepancies, and escalate issues to OCC while maintaining station discipline and safety.

The role emphasises operational oversight, collaboration with airlines and third-party partners, and a focus on accurate evidence capture and timely issue resolution.