Ground Ops Lead: ULD Tracking & Service Delivery

Unilode Aviation; Haarlemmermeer; On-site; EUR 42,000 - 52,000; Full time

Job summary

Unilode Aviation is seeking a Service Delivery Supervisor to oversee day-to-day on-the-ground service delivery, ensuring accurate ULD pooling operations and governance compliance at the station level. The role includes supervising tasks, verifying stock, and enforcing procedures with a focus on safety and timely execution.

You will collaborate with OCC, GHAs, airlines and third parties, driving discipline and continuous improvement while maintaining strong stakeholder relationships on site.

Qualifications

• Experience in operational, logistics, or service delivery environments.
• Proven ability to supervise day-to-day operational activities at station or team level.
• Strong understanding of operational procedures, compliance requirements, and safety practices.
• Experience managing or coordinating front-line teams or third-party resources.
• Ability to identify and manage discrepancies, issues, and operational risks.
• Strong organisational skills with the ability to prioritise tasks and manage workload.
• Ability to communicate clearly with operational teams, supervisors, and stakeholders.
• Experience in aviation operations, ground handling, or asset-based environments.
• Familiarity with ULD operations or similar tracking and handling processes.
• Experience supporting audits, compliance checks, or operational reporting.

Responsibilities

• Supervise daily service delivery tasks at the assigned station or area.
• Ensure physical verification of ULD stock is completed as planned.
• Confirm ULD handling, allocation, and movement follow standard procedures.
• Ensure operational tasks are completed accurately, safely, and on time.
• Address execution issues immediately and elevate where required.
• Provide practical guidance on Unilode ULD pooling operations to maximize operational efficiency
• Enforce compliance with standard operating procedures, playbooks, and handling instructions.
• Identify, flag, and manage discrepancies, including ULD utilization is not aligned with allocated CCS, missing, misplaced, misused, or unserviceable ULDs.
• Ensure discrepancies are logged correctly and supporting evidence is captured.
• Support incident fact-finding and service recovery activities.
• Challenge non-compliant behaviours and reinforce standards on the ground.
• Collect and validate operational evidence, including photos, timestamps, and location data.
• Ensure discrepancy records are accurate, complete, and submitted on time.
• Support resolution of discrepancies by providing reliable on-ground input.
• Track actions to closure and follow up on outstanding issues.
• Act as the first escalation point for on-ground service delivery issues.
• Coordinate with the Service Delivery Manager on issues requiring escalation.
• Support OCC communications by providing accurate, timely operational information.
• Work constructively with GHAs, airlines, and third-party partners on site.
• Act as the on-ground escalation point for service delivery and OCC-related issues.
• Monitor attendance, onsite representation, task completion, and adherence to instructions.
• Reinforce discipline, consistency, and safe working practices.
• Support incident fact-finding, service recovery, and corrective actions.
• Ensure evidence capture (photos, timestamps, locations) supports governance and resolution.
• Provide feedback and on the job guidance to support performance.
• On-site representation of Unilode ULD pooling operations.
• Monitor day-to-day performance indicators such as task completion, discrepancies, and response times.
• Highlight recurring issues, risks, or inefficiencies to the Service Delivery Manager.
• Support implementation of corrective actions and local improvements.
• Contribute to building stronger station discipline and operational awareness.

Skills

Operational experience

Logistics experience

Service delivery supervision

Discrepancy management

Communication with stakeholders

Team leadership

Job description

Unilode Aviation is seeking a Service Delivery Supervisor to oversee day-to-day on-the-ground service delivery, ensuring accurate ULD pooling operations and governance compliance at the station level. The role includes supervising tasks, verifying stock, and enforcing procedures with a focus on safety and timely execution.

You will collaborate with OCC, GHAs, airlines and third parties, driving discipline and continuous improvement while maintaining strong stakeholder relationships on site.