Greenlight Expert

MarkJames ?; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Job summary

MarkJames in Amsterdam is seeking a Greenlight Expert to provide in-person and virtual support to driver-partners and prospective drivers, focusing on onboarding, account queries, documentation, and platform support. The role requires fluent Dutch and English, a strong customer service mindset, and the ability to handle high volumes in a fast-paced environment.

You will work on-site at our Amsterdam office, collaborating with a supportive team to ensure smooth operations and compliance with

Qualifications

• Fluent in Dutch and English.
• Previous customer support experience.
• Able to handle high-volume, fast-paced environments.

Responsibilities

• Provide professional in-person and virtual support to driver-partners and prospective drivers.
• Assist with account setup, onboarding, and document verification processes.
• Troubleshoot issues relating to accounts, payments, trips, documents, and mobile application functionality.
• Guide partners through platform policies, updates, and best practices.
• Deliver a high standard of customer service while maintaining operational efficiency.
• Escalate and follow up on more complex cases with internal support teams.
• Maintain accurate records and ensure compliance with internal procedures.
• Contribute to a positive, collaborative, and supportive team environment.

Skills

Customer service

Communication

Problem-solving

Job description

Location: Amsterdam, Netherlands (fully office-based - no hybrid or remote work)

Languages Required: Dutch and English

About the Role

We are looking for a customer-focused Greenlight Expert to join a fast-paced support hub environment. This role involves providing in-person and virtual support to driver-partners and prospective drivers, assisting them with onboarding, account-related queries, documentation, and platform support.

The ideal candidate will have strong customer service experience, preferably within a face-to-face support environment, and be comfortable handling a high volume of enquiries while escalating more complex issues when required.

Key Responsibilities

• Provide professional in-person and virtual support to driver-partners and prospective drivers.
• Assist with account setup, onboarding, and document verification processes.
• Troubleshoot issues relating to accounts, payments, trips, documents, and mobile application functionality.
• Guide partners through platform policies, updates, and best practices.
• Deliver a high standard of customer service while maintaining operational efficiency.
• Escalate and follow up on more complex cases with internal support teams.
• Maintain accurate records and ensure compliance with internal procedures.
• Contribute to a positive, collaborative, and supportive team environment.

Requirements

• Fluent in both Dutch and English.
• Previous customer support or customer service experience required.
• Comfortable working in a high-volume, fast-paced environment.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to manage multiple queries efficiently and professionally.