Global Trade Compliance Specialist

Expeditors; Noord-Holland; On-site; EUR 45,000 - 65,000; Full time

Job summary

Expeditors in the Netherlands is seeking a Trade Compliance Coordinator to support the efficient and compliant movement of goods worldwide. You will interface with customers, freight forwarders, and customs officers to ensure coordination and logistics of shipments, while maintaining high service standards.

The role emphasizes 1–3 years in customs operations, knowledge of incoterms, and the ability to manage tickets and regulatory requirements, with a focus on regional compliance and process

Qualifications

• Bachelor's degree or equivalent working experience.
• 1-3 years related experience in customs compliance operations, import or export operations preferred.
• Understanding of international trade and customs regulations, incoterms and impacts to supply chain.
• Knowledge of international air, and ocean transport logistics processes.
• Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Risk sensitive, recognizes when problems arise or are likely to arise.
• Excellent communication and interpersonal skills.
• Self-starter with the ability to triage and prioritize tasks in a fast-paced environment.
• Time management, resource management, attention to detail, and persuasion skills needed.

Responsibilities

• Build customer relationship and provide excellent customer service, understanding their needs and goals.
• Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience.
• Monitor and manage ticketing system for customs compliance requests and resolve quickly.
• Monitor compliance at all times to ensure 100% adherence to laws, regulations, corporate policy, customer policies and requirements.
• Verify and review shipping documents and commercial invoices received for import and export customs purposes are compliant and correct for approval and complete customs exceptions tasks as needed.
• Facilitate information gathering and evaluate import and export restrictions and customs compliance regulatory requirements related to industry and impacts to supply chain.
• Proactively further regional matter expertise and communicate with the teams to ensure continuous awareness and understanding of policies and regulations.
• Advise customers on import and export restrictions and customs related matters.
• Responsible for daily tracking of operational metrics and meeting SLAs.
• Quickly escalation issues and keep management up-to-date with work orders and other items as needed.
• Identify gaps in current processes and procedures and suggest opportunities for improvement.
• Keep up to date on all regulatory requirements and procedures governing the import and export of goods, other government agency requirements, export controls and prohibited and restricted goods, data analytics, emerging tools, and best practices and proactively apply new knowledge to improve processes.
• Support the execution of projects and drive and execute assigned individually owned projects, as needed.
• Support the implementation of new business initiatives and their smooth transition between the involved Compliance Teams.
• Own the documentation and tracking of project issues, action items and send follow-up as necessary to ensure project activities are completed.]
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Skills

Customs compliance knowledge

Customer service

Communication

Problem solving

Time management

Prioritization

Education

Bachelor's degree or equivalent working experience

Job description

Expeditors in the Netherlands is seeking a Trade Compliance Coordinator to support the efficient and compliant movement of goods worldwide. You will interface with customers, freight forwarders, and customs officers to ensure coordination and logistics of shipments, while maintaining high service standards.

The role emphasizes 1–3 years in customs operations, knowledge of incoterms, and the ability to manage tickets and regulatory requirements, with a focus on regional compliance and process