Global Support Analyst: Client & Internal Support Mentor

Magnit; Netherlands; Remote; EUR 42,000 - 62,000; Full time

Job summary

Magnit, a global leader in workforce management solutions, seeks a Global Support Analyst in the Netherlands. You will assist internal clients, suppliers, and client managers via phone, chat, and email, creating and managing support tickets to resolution.

You will need excellent English and Dutch, strong customer service skills, and a professional work ethic. The role includes mentoring teammates and contributing to process improvements while handling live support in a dynamic environment.

Qualifications

• Excellent English and Dutch communication skills (Written & Verbal).
• Strong user-facing, customer service, communication.
• Demonstrates a high level of professionalism and strong work ethic.
• Good problem-solving, troubleshooting, and analytical skills.
• Proficient with Microsoft Office – Excel, Word, Outlook and Internet.

Responsibilities

• Provide support to internal and external users via phone, email, and chat.
• Create, update, and actively manage support tickets through to resolution.
• Identify opportunities to streamline business operations and recommend process improvements.
• Mentor and train new Global Support team members.
• Handle reception tasks as needed (welcoming visitors, packages, calls).

Skills

English

Dutch

Customer service

Professionalism

Problem solving

Microsoft Office

Tools

Excel

Word

Outlook

Internet

Job description

Magnit, a global leader in workforce management solutions, seeks a Global Support Analyst in the Netherlands. You will assist internal clients, suppliers, and client managers via phone, chat, and email, creating and managing support tickets to resolution.

You will need excellent English and Dutch, strong customer service skills, and a professional work ethic. The role includes mentoring teammates and contributing to process improvements while handling live support in a dynamic environment.