Global Services & Lifecycle Manager

YER; 's-Gravendeel; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Coverage travel expenses

Job summary

YER is seeking a Global Services & Lifecycle Manager in Zuid-Holland. This role involves defining a global services strategy to enhance customer value and profitability while leading international teams. The successful candidate will have over 15 years of experience in service operations and proven business development skills.

The position offers unique opportunities to influence the organization’s core strategy and service offerings, operating across various regions including the USA and Europe.

Qualifications

• 15+ years of experience in global services or technical operations.
• Strong people management skills with international teams.
• Proven track record in building recurring revenue models.

Responsibilities

• Define and execute global services strategy.
• Lead international teams in multiple locations.
• Drive customer experience and commercial decisions.

Skills

Service management

Team leadership

Business development

Process optimization

Technical understanding

Education

Bachelor's in Engineering or related field

Job description

Build and scale a profitable, data‑driven service organization

This is not an optimization role, but a build assignment with global scope. You will create structure, teams and recurring revenue models where they are still emerging, with direct impact on customers and profitability.

The Global Services & Lifecycle Manager takes ownership of the entire customer lifecycle after delivery, including installation, commissioning, service delivery and the development of recurring service and software revenue.

The assignment is to create structure, systems, teams and governance where these are still maturing and to turn service into a scalable, data‑driven business with clear commercial impact.

You report into the COO level and operate with group‑wide mandate.

Key responsibilities

Define and execute a global services strategy, covering:

• Calibration and performance assurance
• Spare parts, upgrades and retrofits
• Software support and digital / data‑driven services
• Own installation & commissioning globally and use this as the foundation for long‑term service contracts
• Professionalize service operations:
• Incident & problem management
• Ticketing systems, SLAs, KPIs and reporting
• Build recurring revenue models and manage a services P&L
• Leverage installed‑base and machine data to improve uptime, insights and customer value
• Lead and develop international teams:
• Netherlands (applications & data analysts)
• Germany (Leipzig)
• Planned expansion in the USA
• Act as executive owner of customer experience, including key customers and escalations
• Work closely with Sales, Engineering, Product Management and Operations to embed service thinking into products and commercial decisions

Practical information

• German is a strong plus
• Dutch not required
• Travel: international travel a few times per year

Candidate Profile

• 15+ years of experience in global service, lifecycle, operations or technical services leadership within high‑tech or capital equipment environments
• Proven track record in building or scaling recurring service and/or software revenue
• Strong people manager with experience leading international, distributed teams
• Solid technical understanding combined with commercial drive
• Experience with KPIs, governance and P&L responsibilityEntrepreneurial mindset: comfortable building from scratch and creating structure
• Engineering or technical background preferred

Why this position stands out

• Rare opportunity to build a global service organization from the ground up
• Direct impact on customer value, profitability and long‑term strategy
• High‑tech innovation environment, including new systems for perovskite testing
• International scope across USA, India and Europe

Compensation

Coverage travel expenses

Company Description

Eternal Sun Group develops advanced light measurement, simulation and calibration systems for mission‑critical applications in sectors such as semiconductors, energy, data centers, space and advanced manufacturing. The organization operates across Europe, the USA and India and is at a strategic inflection point: service is moving from supportive function to core value and profit driver.