CRM Platform Engineer

Just Eat Takeaway.com; Amsterdam; Hybrid; EUR 55,000 - 85,000; Full time

Job summary

Just Eat Takeaway.com is seeking a CRM Platform Engineer to join the CRM Platforms team. This Junior to Medior role provides onboarding and mentorship to grow, with exposure to Braze, Salesforce Marketing Cloud, and Hightouch, and ownership of CRM campaigns.

You’ll translate campaign goals into technical solutions, ensure robust data flows, and work with global teams to deliver reliable, scalable CRM infrastructure. Fluency in English and strong communication are essential.

Qualifications

• Basic understanding of CRM platforms and a logical mindset to help achieve goals.
• Genuine curiosity for Marketing Tech and desire to grow with Braze and SFMC.
• Strong communication skills to explain technical concepts to non-technical teams.
• Collaborative spirit with internal and external partners to serve users.
• Project management mindset to stay organized and deliver impact.
• Problem-solving mindset; proactive and willing to ask questions to help the team.
• Fluency in English for global collaboration and documentation.

Responsibilities

• Platform ownership: manage the CRM ecosystem and ensure healthy, high-performing platforms.
• Technical enablement: improve technical aspects of campaigns and drive optimal solutions.
• Continuous learning: explore Salesforce DX and CRM engineering fundamentals.
• Bridge the gap: translate campaign goals into technical reality through clear communication.
• Automation & reliability: manage data flows via Hightouch for scalable delivery.
• Proactive delivery: take ownership of tasks and deliver high-quality results.

Skills

Braze

Salesforce Marketing Cloud

Hightouch

CRM platforms

Job description

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

As our CRM Platform Engineer, you will join the CRM Platforms team—the exclusive owners and experts of the CRM technology stack at Just Eat Takeaway.com. This is a Junior to Medior level role, making it the perfect landing spot for someone who is hungry to grow. You don’t need a heavy technical background to start; if you have a solid logical foundation and a passion for learning, we will provide the onboarding and mentorship you need to become a specialist. You’ll be mentored by experts as you take ownership of industry-leading tools like Braze, Salesforce Marketing Cloud, and Hightouch. You aren't just a support function; you are a platform owner, ensuring our tech is reliable, automated, and ready for the next big innovation.

These are some of the key components to the position:

• Platform Ownership: Take pride in managing our CRM ecosystem, aiming high to ensure platforms are healthy and performing at their full potential.
• Technical Enablement: Support global CRM teams by driving excellence in the technical aspects of their campaigns and finding the best solutions.
• Continuous Learning: Deep dive into Salesforce Developer Experience (DX) and master the "under the hood" mechanics of CRM engineering.
• Bridge the Gap: Collaborate with non-technical stakeholders to translate campaign goals into technical reality through clear communication.
• Automation & Reliability: Help manage data flows via Hightouch, ensuring our platforms are scalable and capable of reaching millions of customers.
• Proactive Delivery: Bring a "get things done" attitude to every task, taking responsibility for high-quality results from start to finish.

What will you bring to the team?

• A Solid Foundation: You have a basic understanding of CRM platforms and a logical mindset to help us stay committed to achieving goals.
• Eagerness to Learn: A genuine curiosity for "Marketing Tech" and a desire to aim higher and drive excellence in tools like Braze and SFMC.
• Strong Communication: You can simplify complex ideas for non-technical colleagues, helping the team move fast and create clarity.
• Collaborative Spirit: You develop an understanding of internal and external partners to ensure we are doing what is right for our users.
• Project Management: You are organised and act responsibly while managing your workload to make a lasting impact.
• Problem-Solving: You enjoy diving into challenges and aren't afraid to ask questions to help the team succeed.
• Fluency in English: Essential for collaborating with our diverse global teams and navigating our technical documentation.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.