Global Field Service & Support Engineer (50% Travel)

Additive Industries B.V.; Eindhoven; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Additive Industries B.V. is seeking a Service and Support Engineer to join our Customer Lifecycle Support team. You will oversee installations, provide training, and deliver remote and on-site technical assistance to world-wide customers.

You will begin in the operations team for onboarding and gain deep product understanding of our metal additive manufacturing systems. Responsibilities include coordinating shipments, performing FAT/SAT, site installations, and ongoing maintenance support to

Qualifications

• Bachelor’s degree in Mechanical Engineering, Control- or Electrical Engineering, Software Engineering, Industrial Automation or similar.
• Experience with high tech systems and hands-on installing/servicing high tech systems.
• Basic knowledge of control technology and electrical systems.
• Experience with providing remote service.
• Familiar with FAT, SAT, design for testability, assembly and serviceability.
• Proven skills in information retrieval, analytical thinking and troubleshooting.
• Experience and discipline to write technical reports for stakeholders.
• Experience with training end-users.

Responsibilities

• Organize and execute system installations at customer site.
• Provide general training to customers’ operators and technicians.
• Provide 1st line support remotely and on-site when needed.
• Perform condition monitoring, evaluation, diagnosis and resolve problems for 24/7 production.
• Support customers with preventive, periodic and corrective maintenance.
• Install and monitor remote support tools and issue tracking processes.
• Travel up to 50% of the time.
• Communicate effectively with customers and internal teams.

Education

Bachelor’s degree in Mechanical Engineering, Control- or Electrical Engineering, Software Engineering, Industrial Automation or similar

Tools

Beckhoff PLC software

Job description

Additive Industries B.V. is seeking a Service and Support Engineer to join our Customer Lifecycle Support team. You will oversee installations, provide training, and deliver remote and on-site technical assistance to world-wide customers.

You will begin in the operations team for onboarding and gain deep product understanding of our metal additive manufacturing systems. Responsibilities include coordinating shipments, performing FAT/SAT, site installations, and ongoing maintenance support to