Global Field Service Engineer: Training & On-site Support

AlphaESS Europe; Eindhoven; On-site; EUR 38,000 - 60,000; Full time

Job summary

AlphaESS Europe in Eindhoven, Netherlands, is seeking a field service and technical training specialist to implement dealer and installer training, field-install equipment on-site, and test products to troubleshoot problems.

You will understand user needs, provide feedback on user experience, and manage after-sales data. You will serve as the technical contact for customers during initial installations and ongoing service.

Qualifications

• Ideally completed vocational training in electrotechnical field.
• Excellent listening, reading and writing skills in English, Dutch and Chinese.
• Good communication skills and basic computer skills in common applications.

Responsibilities

• Implement technical training for dealers and installers.
• Field install equipment on-site.
• Field test products to troubleshoot operational problems.
• Understand user needs and provide feedback on user experience.
• Handle and import customer complaints and provide solutions to problems.
• Organize after-sales spare parts, after-sales files and customer data.
• Provide service support for initial installations and maintenance (online and on-site), be the Technical contact person for customer.

Skills

English proficiency

Dutch language skills

Chinese language skills

Education

Vocational training in electrotechnical field

Job description

AlphaESS Europe in Eindhoven, Netherlands, is seeking a field service and technical training specialist to implement dealer and installer training, field-install equipment on-site, and test products to troubleshoot problems.

You will understand user needs, provide feedback on user experience, and manage after-sales data. You will serve as the technical contact for customers during initial installations and ongoing service.