Global eCommerce Experience Lead

Dyson; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

Dyson is seeking an Experience Manager to lead a team of eCommerce Merchandisers across markets. You will drive the delivery of large, multi-market digital projects, maintain content quality, and ensure consistent UX, copy, and imagery updates across channels.

You will coach and develop team members, ensure transparent reporting, and uphold high standards of process discipline. This role demands strong stakeholder engagement and the ability to align team goals with business outcomes.

Qualifications

• At least 3 years of experience managing teams in a structured corporate environment.
• Strong written and verbal communication across senior stakeholders, technical teams, and junior reports.
• Experience managing offshore or distributed teams across time zones and locations.
• Highly organised with strong prioritisation instincts and the ability to manage multiple workstreams.

Responsibilities

• Lead and hold accountable a team of eCommerce Merchandisers across locations and seniorities.
• Own the delivery of large, complex digital projects across markets with clear scope and quality gates.
• Coach and develop Merchandisers, aligning development with business objectives.
• Create transparency through structured reporting and prioritisation frameworks; escalate risks when needed.
• Establish and enforce clear operational standards, workflows, and documentation practices.
• Identify underperforming habits and implement structured improvement plans.
• Set the tone for professional communication with stakeholders across levels.
• Influence at all levels to inspire higher performance and credibility.

Skills

Team management

Process discipline

Stakeholder communication

Cross-functional leadership

Quality standards

Tools

Content management systems

Job description

Dyson is seeking an Experience Manager to lead a team of eCommerce Merchandisers across markets. You will drive the delivery of large, multi-market digital projects, maintain content quality, and ensure consistent UX, copy, and imagery updates across channels.

You will coach and develop team members, ensure transparent reporting, and uphold high standards of process discipline. This role demands strong stakeholder engagement and the ability to align team goals with business outcomes.