Global CX Innovation Lead for Consumer Experience

The Kraft Heinz Company; Nijmegen; On-site; EUR 110,000 - 150,000; Full time

Job summary

The Kraft Heinz Company in Nijmegen is seeking a Consumer Experience (CX) Global Innovation Manager to drive consumer-desirable innovations across Heinz recipe platforms and connect global ambitions with regional needs.

You will define learning strategies, oversee consumer and sensory research programs, and translate insights into clear, actionable recommendations that advance innovation and growth for global brands.

Qualifications

• University degree (Master’s or PhD) in Consumer Science, Sensory Science, Psychology, Behavioral Science, Marketing Research or related field.
• 8+ years of experience in Consumer Experience, Consumer Insights, Sensory Science, Innovation Research or related discipline.
• Strong expertise in sensory and consumer quantitative and qualitative research methodologies.
• Proven experience leading learning plans supporting innovation and product development.
• Demonstrated ability to synthesize multiple sources of information into strategic business recommendations.
• Experience influencing cross-functional stakeholders within global matrix organizations.
• Strong communication, storytelling and stakeholder management capabilities.

Responsibilities

• Own the CX learning strategy for assigned Heinz recipe platforms, shaping innovation direction through consumer behavior and preference understanding, market opportunities and product desirability.
• Ensure innovation recommendations are globally scalable while remaining locally relevant by leveraging global and regional learning across platforms.
• Deliver research programs with excellence, rigor and business relevance, ensuring optimal allocation of research budgets and resources.
• Influence business decisions through integrated consumer and sensory recommendations with cross-functional alignment.
• Contribute to successful commercialization and growth of Heinz innovation platforms achieving recipe superiority for key consumer targets.
• Strengthen the Consumer Experience capability by shaping research best practices, frameworks, tools and ways of working that increase impact and scalability.

Skills

CX leadership

Stakeholder management

Consumer insights

Sensory research

Learning strategy

Project management

English proficiency

Education

Master’s or PhD in Consumer Science / Sensory Science

Job description

The Kraft Heinz Company in Nijmegen is seeking a Consumer Experience (CX) Global Innovation Manager to drive consumer-desirable innovations across Heinz recipe platforms and connect global ambitions with regional needs.

You will define learning strategies, oversee consumer and sensory research programs, and translate insights into clear, actionable recommendations that advance innovation and growth for global brands.