Global Consumer Services Operations Specialist

Stokke GmbH; Amsterdam; Hybrid; EUR 45,000 - 55,000; Full time

Job summary

Stokke is seeking a Consumer Services Operations Specialist based in Amsterdam to support day-to-day operations, monitor performance, and drive process improvements across markets. You will work with local teams and external partners to ensure a premium customer experience.

The role requires 3+ years in customer service or related fields, fluency in English, and proven stakeholder management. Relocation is not offered; the position provides exposure to international operations and a dynamic work

Qualifications

• Bachelor's degree or equivalent combination of education and professional experience preferred.
• 3+ years of experience in Customer Service, Consumer Care, Ecommerce Operations, or related environment.
• Understanding of customer service processes, journeys, and KPIs.
• Experience working with CRM, ERP, customer service, or other business-critical systems.
• Experience supporting process improvement initiatives and operational excellence.
• Strong stakeholder management, communication, and coordination skills.
• Experience with outsourced service providers is a plus.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Support daily Consumer Services operations and performance monitoring.
• Analyze customer contact trends, service KPIs, and customer-impacting issues.
• Coordinate and support the resolution of high-priority customer cases and escalations.
• Identify process gaps, root causes, and opportunities to improve efficiency and customer satisfaction.
• Support initiatives that enhance service quality, operational performance, and agent productivity.
• Contribute to the standardization of customer service processes across markets.
• Support the ongoing improvement and adoption of customer service systems, including Zendesk.
• Assist with testing, rollout, and implementation of new tools and processes.
• Support reporting, documentation, and operational best practices.
• Maintain process documentation, knowledge articles, and operational guidelines.
• Support training and change management initiatives across the Consumer Services organization.
• Promote knowledge sharing and continuous improvement.

Skills

English fluency

Stakeholder mgmt

Communication

Coordination

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

Zendesk

Salesforce

CRM

ERP systems

Job description

Stokke is seeking a Consumer Services Operations Specialist based in Amsterdam to support day-to-day operations, monitor performance, and drive process improvements across markets. You will work with local teams and external partners to ensure a premium customer experience.

The role requires 3+ years in customer service or related fields, fluency in English, and proven stakeholder management. Relocation is not offered; the position provides exposure to international operations and a dynamic work