Global Client Partnerships Director | Growth & Hybrid Lead

Publicis Groupe; Amsterdam; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working

Dog-friendly office

Work Your World Program

Travel expense reimbursement

Learning opportunities

Job summary

Boomerang in Amsterdam is seeking a Client Service Director to lead the Heineken partnership, overseeing the global workstream and supporting Heineken Netherlands and Product Innovation. You will drive growth, nurture senior client relationships, and guide cross-disciplinary teams to deliver exceptional work.

As the senior strategic lead, you will own profitability, forecasts, and client satisfaction, while mentoring teams and shaping agency growth.

Qualifications

• 10+ years of experience in client services, account leadership, or agency management.
• Proven experience managing senior stakeholders and global client relationships.
• Strong commercial acumen with experience driving growth and profitability.
• Experience leading and developing high-performing teams.
• Strategic thinker with excellent communication and relationship-building skills.
• Proactive, entrepreneurial mindset with a passion for growing client partnerships and winning new business.
• Native Dutch speaker preferred, with full professional fluency in English.

Responsibilities

• Act as the senior client partner across Heineken Global, Heineken Netherlands, and Product Innovation.
• Build strong relationships with key stakeholders and provide strategic counsel.
• Drive account growth by identifying new opportunities within existing client relationships.
• Contribute to new business development, pitches, and agency growth initiatives.
• Ensure exceptional client satisfaction and long-term partnership success.
• Oversee the successful delivery of social content, campaigns, sponsorships, and innovation initiatives.
• Ensure seamless collaboration between client service, strategy, creative, production, and project management teams.
• Maintain oversight of project quality, timelines, budgets, and client expectations.
• Own account profitability, forecasting, revenue growth, and commercial performance.
• Lead scope discussions, contract negotiations, and fee management where required.
• Ensure strong financial governance and operational efficiency across the portfolio.
• Lead, mentor, and develop the project team.
• Foster a culture of collaboration, accountability, and excellence.
• Support career development through coaching, feedback, and performance management.
• Oversee resource planning and team structure to ensure sustainable growth.

Skills

Client leadership

Strategic thinking

Communication

Relationship building

Entrepreneurial mindset

Dutch (native)

English (fluent)

Job description

Boomerang in Amsterdam is seeking a Client Service Director to lead the Heineken partnership, overseeing the global workstream and supporting Heineken Netherlands and Product Innovation. You will drive growth, nurture senior client relationships, and guide cross-disciplinary teams to deliver exceptional work.

As the senior strategic lead, you will own profitability, forecasts, and client satisfaction, while mentoring teams and shaping agency growth.