Global Client Services Director - Growth & Partnerships

Boomerang. Part of Publicis Groupe; Amsterdam; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Laptop

Phone

Travel expense reimbursement

Hybrid working

Work Your World Program

ClassPass discounts

Bike plan

Clothing repair service

Dog-friendly office

Job summary

Boomerang. Part of Publicis Groupe in Amsterdam is seeking a Client Services Director to lead the Heineken partnership across global and Dutch workstreams, shaping strategy and growth.

You will manage senior stakeholders, drive account profitability, and ensure exceptional delivery across social content, campaigns, sponsorships, and innovation initiatives, while mentoring teams. Hybrid work, with 3 days per week in the Amsterdam office, and fluent Dutch and English are required to succeed in

Qualifications

• 10+ years of client services or agency leadership experience.
• Proven experience managing senior stakeholders and global relationships.
• Strong commercial acumen with growth and profitability focus.
• Experience leading and developing high-performing teams.
• Strategic thinker with excellent communication and relationship-building skills.
• Entrepreneurial mindset with passion for growing client partnerships and winning new business.
• Native Dutch speaker preferred, with full professional fluency in English.

Responsibilities

• Act as senior client partner across Heineken Global, Heineken Netherlands, and Product Innovation.
• Build relationships with key stakeholders and provide strategic counsel.
• Drive account growth by identifying new opportunities within existing client relationships.
• Contribute to new business development, pitches, and agency growth initiatives.
• Ensure exceptional client satisfaction and long-term partnership success.
• Champion best-in-class client service across all workstreams.
• Oversee the delivery of social content, campaigns, sponsorships, and innovation initiatives.
• Ensure collaboration between client service, strategy, creative, production, and project management teams.
• Maintain oversight of project quality, timelines, budgets, and client expectations.
• Own account profitability, forecasting, revenue growth, and financial performance.
• Lead scope discussions, contract negotiations, and fee management.
• Ensure strong financial governance and operational efficiency across the portfolio.
• Lead, mentor, and develop the project team.
• Foster collaboration, accountability, and excellence.
• Support career development through coaching and performance management.
• Oversee resource planning and team structure for sustainable growth.

Skills

Client leadership

Stakeholder management

Strategic thinking

Commercial acumen

Team leadership

Business development

Dutch-English fluency

Job description

Boomerang. Part of Publicis Groupe in Amsterdam is seeking a Client Services Director to lead the Heineken partnership across global and Dutch workstreams, shaping strategy and growth.

You will manage senior stakeholders, drive account profitability, and ensure exceptional delivery across social content, campaigns, sponsorships, and innovation initiatives, while mentoring teams. Hybrid work, with 3 days per week in the Amsterdam office, and fluent Dutch and English are required to succeed in