German-Speaking E-commerce Service Delivery Specialist

Maersk; Netherlands; Remote; EUR 55,000 - 85,000; Full time

Job summary

Maersk is seeking a Service Delivery Specialist (German speaker) to manage a European portfolio, ensuring top-tier service delivery and strong customer relationships. You will lead performance reviews, monitor trends, and coordinate resolutions with cross-functional teams to drive client value and retention.

You will collaborate with Operations, Product, and Commercial teams to translate customer needs into actionable improvements and to promote adoption of new digital tools and services across

Qualifications

• Experience in Service Delivery, Customer Success, Account Management, Logistics, or similar roles.
• Background in E-Commerce logistics, parcel delivery or fulfilment preferred.
• Commercial awareness and ability to identify growth opportunities.
• Excellent communication, presentation, and stakeholder management skills.
• Analytical thinking and strong problem-solving capabilities.
• Proactive, curious, and solutions-oriented mindset.
• Ability to manage multiple customer relationships simultaneously in a fast-paced environment.
• Fluent in German (mandatory).

Responsibilities

• Act as the primary contact for a portfolio of customers across Europe.
• Develop long-term customer relationships and trusted advisor.
• Lead MBRS and QBRs.
• Monitor service performance and identify trends, risks, and opportunities for improvement.
• Manage customer escalations and coordinate resolutions across internal teams.
• Work closely with Operations, Product, Commercial, and other stakeholders to deliver customer outcomes.
• Understand customers' businesses, priorities, and operational requirements.
• Translate customer needs into actionable service improvements and enhancement plans.
• Support customer retention and identify opportunities to expand existing relationships.
• Drive adoption of digital tools, capabilities, and new service offerings.
• Ensure customer action plans are executed and tracked to successful completion.

Skills

Service Delivery

Customer Success

Account Management

Logistics

Operations

German language

Job description

Maersk is seeking a Service Delivery Specialist (German speaker) to manage a European portfolio, ensuring top-tier service delivery and strong customer relationships. You will lead performance reviews, monitor trends, and coordinate resolutions with cross-functional teams to drive client value and retention.

You will collaborate with Operations, Product, and Commercial teams to translate customer needs into actionable improvements and to promote adoption of new digital tools and services across