Front of House Supervisor

Kimpton De Witt Amsterdam; Amsterdam; On-site; EUR 38,000 - 48,000; Full time

Benefits offered by this job

Introduction stay program

6 complimentary nights per year atLore

Discounts at Lore Group hotels

Discounts at 5500+ IHG Hotels

Alleo benefits platform

Bike leasing option

Restaurant & bar discounts Amsterdam

OpenUp psychologist access

Pension contribution

Travel allowance

Clothing allowance

Shoe allowance

Dutch language course

Fresh meals in canteen

Health insurance discounts

Job summary

Kimpton de Witt Amsterdam is seeking a proactive Front Office Supervisor to lead a friendly, international team and deliver genuine heartfelt care to every guest. You will oversee daily Front Office operations, guide the team on busy shifts, and ensure a warm, personal welcome from arrival to departure.

You will collaborate with other departments to ensure a seamless guest journey and coach colleagues to grow confidence, skills, and passion for hospitality in line with Kimpton's standards.

Qualifications

• Front Office leadership experience in a hotel setting.
• Strong guest service mindset and communication skills.
• Ability to coach and develop a diverse team.
• Experience managing shifts and coordinating day-to-day operations.

Responsibilities

• Oversee daily Front Office operations and set a high standard of guest service.
• Guide the Front Office team during busy periods and ensure smooth check-in/out experiences.
• Assist guests requests and resolve issues with a personal touch that aligns with Kimpton standards.
• Collaborate with other departments to ensure a seamless guest journey and coach staff to grow in hospitality.

Skills

Front Office Leadership

Guest service

Team coaching

Shift management

Problem solving

Job description

Kimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest's experience 'ridiculously personal', making their visit unforgettable, in all the right ways. You will be working with a friendly, international, motivated team and will work together to develop our full potential and ensure we all provide genuine heartfelt care to our all guest.

At Kimpton De Witt Amsterdam, we believe that great hospitality starts with genuine human connection. As Front Office Supervisor, you are one of the driving forces behind creating memorable guest experiences, while leading a team that makes every arrival, stay, and departure feel effortless and welcoming.

In this role, you support the daily operation of the Front Office and lead by example on the floor. You are there to guide the team during busy shifts, assist with guest requests, and ensure that every interaction reflects the warm and personal service Kimpton is known for. Whether you're welcoming a first time visitor, supporting a colleague, or finding a creative solution to a guest concern, you help create moments that guests remember long after they leave.

Working closely with other departments, you ensure a seamless guest journey from start to finish. At the same time, you play an important role in coaching and developing the Front Office team, helping them grow their confidence, skills, and passion for hospitality.

What You'll Bring

Kimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest's experience 'ridiculously personal', making their visit unforgettable, in all the right ways. You will be working with a friendly, international, motivated team and will work together to develop our full potential and ensure we all provide genuine heartfelt care to our all guest.

At Kimpton De Witt Amsterdam, we believe that great hospitality starts with genuine human connection. As Front Office Supervisor, you are one of the driving forces behind creating memorable guest experiences, while leading a team that makes every arrival, stay, and departure feel effortless and welcoming.

In this role, you support the daily operation of the Front Office and lead by example on the floor. You are there to guide the team during busy shifts, assist with guest requests, and ensure that every interaction reflects the warm and personal service Kimpton is known for. Whether you're welcoming a first time visitor, supporting a colleague, or finding a creative solution to a guest concern, you help create moments that guests remember long after they leave.

Working closely with other departments, you ensure a seamless guest journey from start to finish. At the same time, you play an important role in coaching and developing the Front Office team, helping them grow their confidence, skills, and passion for hospitality.

Whats in it for you?

• Experience Stay at Kimpton De Witt as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)
• 6 complimentary nights per year at the Lore Group hotels worldwide
• Employee and Friends & Family discount rates at the Lore Group hotels
• Employee and Friends & Family discount rates at more than 5500 IHG Hotels and all Lore Group hotels
• A monthly budget to spend on benefits platform Alleo
• Possibility to lease a bike
• 50% discount in restaurants & bars at 19 partner hotels in Amsterdam
• Free and unlimited appointments per year with a psychologist via OpenUp
• A monthly contribution to a pension scheme
• A monthly travel allowance
• A monthly clothing allowance (if applicable to your position)
• A yearly shoe allowance
• Possibility to take part in a Dutch language course
• Freshly prepared meals in the canteen
• Discount on supplemental health insurances

Location: Amsterdam