Front of House Supervisor

Hotelprofessionals - Kimpton De Witt Amsterdam; Amsterdam; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Introductie verblijfprogramma

6 nachten per jaar bij Lore Group/hot

Korting bij Lore Group hotels

Korting bij IHG Hotels

Pension-bijdrage

Reiskostenvergoeding

Kledingvergoeding

Maaltijden in de canteen

Job summary

Kimpton de Witt Amsterdam is op zoek naar een Front Office Supervisor die gastvrijheid leidend maakt en een team aanstuurt tijdens drukke momenten. Je draagt bij aan een gastvrije en efficiënte ontvangst en departures.

Je beschikt over ervaring in front office, hebt sterke communicatieve vaardigheden en houdt van een kalme, oplossingsgerichte benadering. Engles is vereist, Nederlands of extra talen zijn een plus, en er is ruimte voor professionele groei binnen dit hotel.

Qualifications

• Eerdere ervaring op Front Office, bij voorkeur in supervisie of leiderschapsfunctie.
• Uitstekende communicatie, kalm onder druk en positieve instelling.
• Engels vloeiend; Nederlands of extra talen zijn een plus.
• Gastgerichte houding en vermogen om gasten en collega's welkom te laten voelen.

Responsibilities

• Ondersteunen van de dagelijkse Front Office-operaties en leiden van het team.
• Voorbeeldgedrag tonen en gastenwensen afhandelen.
• Zorgen voor een naadloze gastreis en samenwerking met andere afdelingen.
• Coach/ontwikkel het Front Office-team.

Skills

Engels

Leiderschap

Gastvrijheid

Teamleiding

Job description

Kimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest's experience 'ridiculously personal', making their visit unforgettable, in all the right ways.

At Kimpton De Witt Amsterdam, we believe that great hospitality starts with genuine human connection. As Front Office Supervisor, you are one of the driving forces behind creating memorable guest experiences, while leading a team that makes every arrival, stay, and departure feel effortless and welcoming.

In this role, you support the daily operation of the Front Office and lead by example on the floor. You are there to guide the team during busy shifts, assist with guest requests, and ensure that every interaction reflects the warm and personal service Kimpton is known for. Whether you're welcoming a first time visitor, supporting a colleague, or finding a creative solution to a guest concern, you help create moments that guests remember long after they leave.

Working closely with other departments, you ensure a seamless guest journey from start to finish. At the same time, you play an important role in coaching and developing the Front Office team, helping them grow their confidence, skills, and passion for hospitality.

What You'll Bring

You are someone who enjoys working with people and naturally takes ownership when things need to get done. You have previous experience within a Front Office environment, ideally in a supervisory or leadership capacity, and understand what it takes to create exceptional guest experiences in a fast paced hotel setting.

You communicate with confidence, remain calm under pressure, and have a positive attitude that inspires those around you. Most importantly, you genuinely care about people, both guests and colleagues, and enjoy creating an environment where everyone feels welcome.

Fluency in English is required, while Dutch or additional languages are considered a plus.

If you're ready to take the next step in your hospitality career and lead a team that puts people at the heart of everything they do, we'd love to meet you.

Whats in it for you?

• Experience Stay at Kimpton De Witt as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)
• 6 complimentary nights per year at the Lore Group hotels worldwide
• Employee and Friends & Family discount rates at the Lore Group hotels
• Employee and Friends & Family discount rates at more than 5500 IHG Hotels and all Lore Group hotels
• A monthly budget to spend on benefits platform Alleo
• Possibility to lease a bike
• 50% discount in restaurants & bars at 19 partner hotels in Amsterdam
• Free and unlimited appointments per year with a psychologist via OpenUp
• A monthly contribution to a pension scheme
• A monthly travel allowance
• A monthly clothing allowance (if applicable to your position)
• A yearly shoe allowance
• Possibility to take part in a Dutch language course
• Freshly prepared meals in the canteen
• Discount on supplemental health insurances

Location: Amsterdam

Uren: Fulltime

Dienstverband: fulltime

Type vacature: Intern

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

Contract: fulltime