French/Italian speaking emergency helpline employee

Unifyrecruitment; Amsterdam; Hybrid; EUR 52,000 - 62,000; Full time

Benefits offered by this job

Travel allowance

Paid training

Contract extension possible

International work environment

Job summary

Unifyrecruitment is seeking a French/Italian speaking emergency helpline employee in the Amsterdam area. The role involves providing initial care by phone, assessing necessity and urgency, and coordinating with medical specialists and authorities.

You will collect incident data, log progress, and monitor systems. The position requires 40 hours per week, a paid 6-week training, and a 7-month contract with possible extension. Fluency in English, French, and Italian (C1) is essential.

Qualifications

• MBO-4 education with experience in emergency, healthcare, or with children is required.
• Excellent communication and written skills in English (C1) and French/Italian (C1).
• Willingness to work shifts in a 24/7 helpline and live in the Amsterdam area (±60 km).

Responsibilities

• Receive incoming reports and assess urgency and priority.
• Alert relevant units and ensure immediate assistance.
• Register and log incident progress; monitor procedures and equipment.
• Maintain composure, act quickly, and provide the best help with colleagues.

Skills

English C1

French C1

Italian C1

Education

MBO-4

Job description

French/Italian speaking emergency helpline employee

Vacature introductie

Are you looking for a varied and exciting position within an interesting working environment? You are of great social significance and with us you can really make a difference. In this challenging and dynamic position you will be faced with various issues and situations every day that sometimes change in a few seconds.

You provide initial care on the Emergency Helpline (by telephone). You are responsible for assessing the necessary care and handling it. You work closely with other colleagues at the medical specialists and/or authorities.

• You receive incoming reports and requests for help and assistance, assess them for necessity, urgency and set priorities;
• You alert units (relevant agency) and ensure that immediate assistance can be provided;
• You are responsible for the registration and logging of the incident progress;
• You manage and monitor the functionality of procedures, systems and equipment, consult on identified shortcomings and make proposals for improvement;
• You know how to keep a cool head and calm in every situation and you can also put things into perspective. You switch quickly, act appropriately and you are very resistant to stress; you never shy away from any challenge. No matter how often the phone rings, you are proactive and always ready, and together with your colleagues you know how to offer the best help and answer every question.
• At least an MBO-4 education – experience in an emergency environment or healthcare/medical sector or with children. First aid is an advantage.
• Flexible availability, helpline is available 24/7. So you work in shifts. Schedule is known weeks in advance.
• A high sense of responsibility and empathy;
• You are eager to learn, show initiative, stress-resistant and work efficiently and quickly;
• Excellent communication and written skills – English C1 (fluent) and FRENCH and ITALIAN (C1);
• Willing to follow an internal (paid) training of 6 weeks;
• You get along well with different ICT systems;
• You live in the Amsterdam area (+/- 60km
• Full-time job (40 hours);
• A gross monthly salary of €5099,- (excl. allowances and bonuses);
• 6/9 week training (paid);
• 7 months contract (intention to extend);
• Travel allowance;
• International working environment and the opportunity to grow within the company;
• Space and opportunities to develop yourself and grow.