EU Customer Experience Team Lead - Elevate Service

Vintage Cash Cow; Netherlands; Remote; EUR 43,000 - 50,000; Full time

Job summary

Vintage.com is seeking a Customer Experience Team Leader to lead a team of advisors delivering brilliant service across inbound, outbound and digital channels from our EU hub near Arnhem.

You will plan rotas, coach and develop performance, and collaborate closely with Operations to improve customer outcomes as we grow across Europe. The role emphasises coaching, fair performance management and a data-led approach.

Qualifications

• Experience as Team Leader/Manager in a contact centre environment.
• Ability to set expectations, coach for performance and deliver consistent customer service.
• Strong planning skills for rotas, workloads and channel coverage.

Responsibilities

• Lead and mentor a team of Customer Experience advisors to deliver excellent service across channels.
• Hold regular one-to-ones and coaching sessions to support performance and career development.
• Manage performance, provide feedback, and recognise good work in line with company policies.
• Plan workloads, monitor service levels and use data to drive improvements in customer outcomes.

Skills

Leadership

Coaching

People management

Customer service

Tools

CRM systems

Job description

Vintage.com is seeking a Customer Experience Team Leader to lead a team of advisors delivering brilliant service across inbound, outbound and digital channels from our EU hub near Arnhem.

You will plan rotas, coach and develop performance, and collaborate closely with Operations to improve customer outcomes as we grow across Europe. The role emphasises coaching, fair performance management and a data-led approach.