Food and Drink Intern

Waldorf Astoria Amsterdam; Amsterdam; On-site; EUR 5,600 - 7,800; Part time

Benefits offered by this job

GO Hilton programme

50% discount on Food & Beverage

Discounts on Hilton products and world

Cross training

Referral bonus across Hilton Hotels in

Yearly departmental team outing

Hilton University e-learnings

Job summary

Waldorf Astoria Amsterdam is seeking an Intern in Food and Drink, starting September 2024. You will be part of a luxury hospitality team, delivering personalized service and guest delight across all F&D outlets.

You will support service excellence, learn hotel benefits, and gain hands-on experience with menu knowledge, promotions, and Micros cash handling in a prestigious environment. Training and cross-training are provided.

Qualifications

• Background in hospitality or related field preferred.
• Internship must be part of current education (MBO/HBO).
• Waldorf Astoria standards and service culture expected.

Responsibilities

• Ensure a consistent service standard and maintain Waldorf Astoria policies.
• Contribute actively to service and guest satisfaction.
• Promote in-house sales by knowing hotel services and hours.
• Care for guests from arrival to departure with proactive service.
• Follow team leaders' instructions and maintain smooth shift handover.
• Know how to operate Micros cash system and handle transactions.
• Operate hotel equipment and have full knowledge of menus and promotions.
• Communicate promotions and updates clearly to team members.

Skills

Guest service

Hospitality flair

Team communication

Cash handling

Education

MBO/HBO student (Hotelschool preferred)

Internship must be part of education

Tools

Micros cash system

Job description

We are looking for an Intern starting from September 2024
Welcome to the timeless luxury world of Waldorf Astoria
Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience. If you understand the value of personalized attention and know how craft unexpected moments with a rich level of customer service, you may just be the Intern we are looking for. Once you enter the marvelous world of Waldorf Astoria Hotels & Resorts, you are part of our promise to deliver Guests a single rich experience at every extraordinary place they visit.
Your mission as Food and Drink Intern
As Food and Drink Intern for the Waldorf Astoria Amsterdam, you are an experience maker. You will be responsible for creating guest delight with spotless service in accordance with the Waldorf Astoria True Service Standards. You will provide guests with a memorable experience that is personalized to their needs, thanks to your hospitality flair. You are a true support to the team and the go-to expert regarding the hotel benefits, facilities and experiences we offer. This is your opportunity to show your passion and shine among our team of experience makers!
What will I be doing?

• Ensure a consistent and convincing standard of service and maintain all the service standards and the Waldorf Astoria policies.
• Active contribution to service.
• Guarantee a cost conscious manner of working.
• Participate in internal meetings and training courses.
• Care of guests from arrival to leaving the outlet in accordance with the standards.
• Conscientious and correct execution of the Team leaders’ instructions.
• Active promotion of in-house sales by optimal knowledge of all the services of the hotel including opening hours and promotions of all F&D outlets.
• Take over from the previous shift and obtain all relevant information at the start of the shift as regards volume of business, VIP guests, tasks to be clarified and completed and special events.
• Know how to use the Micros cash system. Correct booking and cashing up if necessary for all services provided.
• Know how to operate all the technical equipment which needs to be used.
• Full knowledge of regular menu, promotional menus, wine lists and any other promotion(s) in place.
• Communicate to the different Team Members in a clear, polite and efficient way. Informing Team Members about different promotions, due to Outlook or the notice board.

Who are we looking for?

• Student currently studying a MBO or HBO education, preferably Hotelschool (internship must be part of current education).
• Internship: a minimum period of 6 months.

What benefits will I receive?

• You will become a member of the GO Hilton programme, which provides reduced room rates in all our hotels WORLDWIDE, which means you can choose out of over 8,000 properties in more than 100 countries and all this not only for yourself but off course to share with your friends and family as well.
• 50% discount on Food & Beverage
• Discounts on products and services offered by Hilton Worldwide and its partners, for example Guerlain
• Cross training
• Referral bonus across Hilton Hotels in the Netherlands
• Yearly departmental team outing
• Hilton University offers more than 2500 e-learnings

We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.