Floor Manager (Coach)

Nike; Roermond; In loco; EUR 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

One of the best compensation andbenefi

Quarterly performance-based bonus

Employee discounts

Descrizione del lavoro

NIKE ROERMOND is seeking a Floor Manager (Coach) to lead a team in delivering premium consumer service and a top-tier brand experience. You will coach and motivate staff, manage daily store operations, and collaborate on digital services, merchandising, and promotions to meet sales targets.

You will partner with store leadership on hiring, scheduling, and initiatives, ensuring NIKE standards across all activities.

Competenze

• Advanced customer service skills with demonstrated ability in leading a shop floor team.
• Ability to coach and develop a strong team.
• Effective communicator, brand ambassador, and innovative leader.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling including weekends/holidays.

Mansioni

• Lead a team to ensure efficient receiving of product and inventory accuracy.
• Ensure inventory and visual standards on the sales floor.
• Oversee product journey and annual initiatives; collaborate with leads.
• Schedule store staff and manage onboarding with leadership.
• Deliver outstanding athlete and consumer experiences using data for improvements.

Conoscenze

Advanced customer service

Coach and develop teams

Communication

Sales techniques

Descrizione del lavoro

• Floor Manager (Coach) - NIKE ROERMOND
• Full Time
• Stadsweide 36, Roermond, Limburg 6041 TD, Netherlands
• Retail Stores

What you bring:

Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

COMMERCIAL

• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
• Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store
• Being responsible for monthly initiative launches
• Using our reporting tools to make the best commercial decisions
• Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE

• Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
• Leading team Engagement on NIKE Community Ambassador activities
• Partnering with senior store leadership, you will oversee the hiring processes including onboarding
• Being responsible for store scheduling
• Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE

• Leading by example and the delivery of our sales floor service and bring the consumer journey to life
• Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
• Completing specific training and share completion with athlete services
• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for quarterly performance-based bonus
• A career at a company at the forefront of the sports and fashion industry
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor

Qualifications:

• Advanced customer service skills with demonstrated ability in leading a shop floor (or department) team in creating a unique customer experience
• Ability to coach and develop a strong team
• Effective communicator, brand ambassador, and innovative leader
• Demonstrated ability to apply product sales techniques
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs

*For this role relocation is not offered.