Field Technician (Amersfoort)

Cognizant; Amersfoort; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

NS business card

25 days paid holiday

Laptop and smartphone

Pension scheme

Health insurance

Udemy Cognizant Academy access

International environment

Job summary

Cognizant Netherlands is seeking a Field Technician to support the hardware systems life cycle for camera infrastructure worldwide, including installation, troubleshooting, maintenance and disassembly.

You will travel up to 70% (domestic and international), use hand and power tools, assist test/data collection, and help engineers with guides and knowledge bases. The role offers strong learning, international exposure and competitive benefits.

Qualifications

• 2-3 years of experience as a Field Technician.
• Willingness to travel up to 70% (domestic and international).
• Valid driving license with clean record.
• Knowledge of hand tools and light power tools.
• Understanding of wiring diagrams and mechanical drawings.
• Working knowledge of CRM systems and ticketing (CRM).
• Familiarity with Linux and G-Suite is a plus.

Responsibilities

• Support hardware systems life cycle (installation, troubleshooting, maintenance, disassembly).
• Remote support of fleet systems and data collection.
• Assist engineering teams with test and data collection projects.
• Hardware maintenance and failure analysis.
• Train and support new hires on hardware operations.
• Manage spare hardware and tools procurement.
• Coordinate with teams to ensure effective hardware support.
• Review and produce technical guides to improve the knowledge base.
• Develop solutions for hardware operation challenges.

Skills

Field experience

Travel readiness

CRM systems

G-Suite

Tools & measurements

Electrical troubleshooting

Independent work

Problem solving

Tools

CRM software

Linux OS

G-Suite

Vehicle/tools maintenance

Job description

As a Field Technician, you will be responsible to support hardware systems life cycle (Installation, troubleshooting, maintenance and disassembly) of camera systems worldwide, both in-house and in-field.

Hardware Operations is a part of a high-profile client project that provides interactive panoramas from positions along many streets in the world. It comes under the purview of Geo Data Operations (GDO). Hardware Operations is responsible for building, testing, deploying and maintaining imagery hardware and sensors used on different platforms.

Responsibilities

• Hardware systems life cycle support (Installation, troubleshooting, maintenance and disassembly) of camera systems both in-hose and in-field
• Remote support of fleet systems, including walking operators through system function tests and collecting relevant data
• Support engineering teams with test and data collection projects
• Hardware maintenance and failure analysis
• Train/support new hire technicians to support hardware operations
• Spare hardware management and hardware/tools procurement skills
• Interacting with other teams in the project to ensure hardware support effectiveness (Fleet, inventory, logistics, etc.)
• Review and produce technical guides to improve the hardware support knowledge base
• Produce solutions for new and existing hardware operation challenges

Requirements

• 2-3 years of experience as a Field Technician
• Ability to travel up to 70% of the time, often on short notice (both domestic and international trips)
• Valid driving license with clear driving record
• Knowledge and experience with hand tools, light power tools
• Types and application of hardware
• Measuring tools and techniques
• Basic automotive repair
• Mechanical troubleshooting and repairs
• Understanding of wiring diagrams and mechanical drawings
• Working knowledge of ticketing systems (CRM)
• Google Workspace knowledge (G-Suite)
• Self-driven time/tasks organization and planning skills
• Electronics troubleshooting and repairs (preferred but not required)
• Knowledge of Linux (preferred but not required)
• Familiarity with various testing techniques and great hardware troubleshooting skills
• Hardware troubleshooting, installation and warehouse management
• Familiarity with vehicle parts, computer parts, camera parts, PCB etc.
• Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business
• Comfortable with a rapidly changing environment
• Strong problem-solving skills and excellent attention to detail
• Able to work independently, motivated, proactive attitude with a passion for learning and creative problem solving

What We Offer

• A competitive salary based on your qualities and experience
• NS business card to cover your commute expenses
• 25 days of paid holiday per year
• A laptop and a smartphone
• A pension scheme
• Health insurance
• Organization driven by technology – we have a tremendous technology backbone
• Access to Udemy, Cognizant Academy digital libraries for your continuous learning
• Open, ‘can do’ team spirit and international environment that encourages making your ideas reality!

Diversity And Inclusion At Cognizant

At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”. For more information, see https://careers.cognizant.com/global/en/diversity-and-inclusion