Field Technical Service Manager AH

Boehringer Ingelheim; Amsterdam; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

31 vacation days

Wellbeing programs (Headspace, OpenUP)

Company pension

Training & development

Job summary

Boehringer Ingelheim is seeking a Field Technical Service Manager in Amsterdam to bridge science, business and customer needs in Animal Health. You will provide expert technical leadership for existing and pipeline products, translating veterinary insights into value for customers and the business.

You will collaborate with field teams and international partners, deliver technical content, and ensure compliance across promotional materials while driving strategic portfolio decisions.

Qualifications

• Veterinary degree required with demonstrated ability to translate science to customer value.
• Experience in trial design and basic statistical understanding is preferred.
• Proven record leading large-scale business projects with measurable goals.
• Excellent written and spoken English and Dutch; strong stakeholder communication.
• Strong project management, prioritization, and decision-making skills in a matrix organization.

Responsibilities

• Provide expert technical support to field teams and customers through on-site visits, training, and troubleshooting.
• Translate scientific and production data into economic impact models to guide product strategy.
• Build and maintain external partnerships with KOLs and scientific communities.
• Develop and deliver technical content and training materials, ensuring product knowledge and compliance.
• Collaborate cross-functionally to review promotional content and ensure regulatory and legal alignment.

Skills

Technical leadership

Stakeholder management

Training & development

Regulatory compliance

Field service delivery

Strategic thinking

Cross-functional collaboration

Education

Veterinary degree

Job description

ROPU MIDI is a Regional Operating Unit that covers all local Human Pharma and Animal Health Operating Units across Belgium, Denmark, Norway, Finland, Greece, Portugal, Sweden, and The Netherlands. MIDI has a multicultural and diverse work environment. More than 1.800 employees are striving to work together to improve lives for patients and animals in our region.

THE OPPORTUNITY

As Field Technical Service Manager, you will play a key role in bridging science, business, and customer needs within our Animal Health (AH) portfolio.

You will provide expert technical leadership for both existing and pipeline products, translating veterinary and production insights into meaningful value for customers and the business.

Acting as a trusted partner to veterinarians and internal teams, you will deliver high-quality scientific support, foster strong stakeholder networks, and help shape strategic portfolio decisions.

In this dynamic, field-facing role, you will collaborate across functions locally and internationally to drive innovation, strengthen customer relationships, and maximize impact—always within a compliant and responsible framework.

This position is based in Amsterdam and reports directly to the BU Head of Companion Animals AH.

It is a customer‑facing role in which you will spend about half of your time in the field.

HOW YOU’LL FIT IN

• Provide expert technical support to internal and external stakeholders, including field sales teams and customers, through on-site visits, training, troubleshooting, and handling product-related inquiries.
• Drive technical and commercial value communication, translating scientific and production data into economic impact models and supporting product strategy execution across cross-functional teams.
• Build and maintain external partnerships, including liaising with Key Opinion Leaders (KOLs) and contributing to scientific exchange through publications and presentations at professional meetings.
• Develop and deliver technical content and training, including sales tools, technical bulletins, and internal/external training programs to ensure strong product knowledge and positioning.
• Ensure technical accuracy and compliance of promotional materials, partnering with marketing to review content, support claims development, conduct competitive analysis, and ensure alignment with regulatory and legal standards.

YOU BRING

• Veterinary degree.
• Proven experience in trial design and conduction including basic understanding of statistical analysis.
• Previous experience leading a larger scale business project including development & implementation of plan and metrics and achievement of goals.
• Strong written & verbal communication skills in English & Dutch languages, along with excellent interpersonal skills and demonstrated ability to develop stakeholder relationships.
• Strong project management and prioritization skills, with the ability to manage multiple initiatives simultaneously, make sound decisions, and negotiate effectively.
• Strategic and innovative mindset, demonstrating initiative, creativity, and a track record of driving innovation and adapting strategies based on data, research, and industry trends.
• Excellent analytical and problem-solving capabilities, with agility to adjust both strategic and tactical approaches in a dynamic environment.
• Highly collaborative and results-driven, able to influence cross-functional stakeholders in a matrix organization and consistently exceed quantitative and qualitative goals with an entrepreneurial mindset.

WHAT WILL YOU GET IN RETURN

Next to working in a Global Top Employer certified company that offers you the opportunity to develop and challenge yourself while learning from a fast-paced environment:

• Be part of a wellbeing-oriented organization (Premium access to Headspace , OpenUP and ongoing support and initiatives related to ways of working to help our employees to stay healthy and constantly improve the physical, emotional, mental, and spiritual well-being)
• Customized Development plan based on your role and aspirations, with several learning platforms such as LinkedIn Learning Premium (languages + training programs) and our Virtual Campus Lifelong learning at our Virtual Campus | Boehringer Ingelheim (boehringer-ingelheim.com)
• A competitive salary range based on seniority and skills (plus annual bonus, 8% holiday pay and a company pension scheme)
• Green mobility package where you get compensated even for cycling to the office – which is an inspiring, sustainable (platinum-certified) building
• Hybrid workplace model – flexibility to work from home within the respective country and the office and 31 vacation days to re-energize
• We enjoy fun activities and celebrations (e.g., Team events, Christmas Party) and value a respectful working atmosphere!

Please note that pay information will be shared during the recruitment process.

Screening

In order to comply with applicable export control laws, Boehringer Ingelheim periodically screens business relations (including job applicants) against sanctioned party lists (“SPL”). These checks may be performed by Boehringer Ingelheim or by any of its Affiliates. You acknowledge that Boehringer Ingelheim and/or its Affiliates will screen you against SPL and that for this purpose your personal data may be processed in relevant databases, including databases of third-party vendors that perform SPL screening for or on behalf of Boehringer Ingelheim or its Affiliates which may be located or accessible outside the EU. Boehringer Ingelheim is committed to ensuring an adequate level of protection of your personal data.

Our Company

Boehringer Ingelheim is a biopharmaceutical company active in both human and animal health. As one of the industry's top investors in research and development, the company focuses on developing innovative therapies that can improve and extend lives in areas of high unmet medical need. Independent since its foundation in 1885, Boehringer takes a long-term perspective, embedding sustainability along the entire value chain. Our approximately 54,300 employees serve over 130 markets to build a healthier and more sustainable tomorrow. Learn more at www.boehringer-ingelheim.com.

Why Boehringer Ingelheim

With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.

Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more? Visit https://www.boehringer-ingelheim.com