Field Service Technician

Eversys Nederland; Den Haag; Remote; EUR 30,000 - 47,000; Full time

Job summary

Eversys Nederland BV is seeking a Field Service Technician to join our Technical Support Team in the Netherlands. The role involves installations, maintenance, calibration, and on-site repairs across the country, with a company van and home-based start.

A 1-year contract with potential conversion to permanent is offered. You will troubleshoot using telemetry, handle weekend standby, and participate in major installations for clients nationwide.

Qualifications

• Hands-on technician with independence and teamwork.
• 3+ years experience in mechanics and hydraulics.
• Fluent in Dutch and English; good customer service.
• Driver's license required.

Responsibilities

• Handle installations and maintenance following factory specs.
• Repair on-site or swap modules as needed.
• Perform calibrations and testing of machines.
• Troubleshoot using telemetry data remotely or on site.
• Provide training to customers during visits.
• Weekend standby service on a rotating basis.
• Respond to breakdowns via internal ticketing system.
• Attend trainings for the role.

Skills

Independent worker

Team player

Dutch proficiency

English proficiency

Customer service

Driver's license

Education

3+ years mechanics & hydraulics

Vocational/technical training

Tools

Telemetry software

Job description

Eversys Nederland BV is proud to share an new open position. Indeed, for its Technical Support Team, we are looking for a Field Service Technician.

The ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of field equipment. The successful candidate will be a problem solver who is responsive to customers' needs.

We are based in Den Haag, Nederland. Your geographical intervention scope at clients/distributors premises will be all over the country. This position is reporting to the Operations Manager.

You will start with a 1 year contract with an aim at converting the collaboration into a permanent contract after one year.

Your Responsibilities as Field Service Technician

• Handle installations and maintenance assignments following factory specifications and factory requirements.
• Support various installation & maintenance projects.
• Be able to repair on site or swap modules that are available in the company vehicle.
• Stock control regarding spare parts and modules that are assigned the the company vehicle.
• Troubleshoot technical issues using telemetry and usage data remotely or on site.
• Weekend standby service (take turns with other field technicians).
• Respond to breakdown service using the internal ticketing system.
• Attend various trainings necessary for the job.

How will your day to day be organised?

• Daily Workload: Typical 3 to 4 service tickets/calls per day (up to more if travel distances are short). Standard operating hours cover site availability from 7:00 AM to 6:00 PM, with all extra hours fully paid as overtime.
• On-Site Tasks: Trouble shoot, repair, maintenance and customer instruction after installations.
• Installations: Setting up, calibrating, testing new machines, and conducting training sessions.
• Projects Implementations: Participating in major client roll-outs and large-scale projects (e.g., Starbucks, Total gas stations, Circle K, Wimbledon event setups).
• Standby Duty: 1-week rotation every 6 weeks. Incident volume is low to moderate (average 0 to 3 calls during a weekend shift), compensated via structured overtime percentages.

Travel

• Target Region: The candidate must reside in the Northeast of the Netherlands.
• Company Van: VW ID. Buzz (or small service van).
• Home-Based Work Model: The technician starts their day directly from home using a fully equipped company vehicle. Parts and equipment are delivered directly to their home address, eliminating daily warehouse commutes.

Qualifications

• Hands on and able to work independently without much supervision.
• Seniority but willing to pioneer while we are rebuilding the service organization together.
• Team player and collaborate with several departments is essential.
• Mechanical / hydraulics background and basic electronics knowledge.
• Good proficiency in Dutch and English.
• Excellent Customer Service Skills and ability to give short trainings on-site.
• Drivers licence is mandatory.

Technical Expertise & Tools

• Technical Skill Set: Looking for a hands-on, technically skilled technician rather than an over-qualified engineer. Ideally requires 3+ years of experience grounded in mechanics and hydraulics, along with basic/limited knowledge of electronics.
• Remote Telemetry & IT Skills: Computer skills and affinity with technical software are essential. Technicians use laptops/tablets equipped with proprietary telemetry software to diagnose faults, calibrate parameters, and perform quick fixes remotely before dispatching on-site.
• Background & Education: Vocational/technical school background is preferred over formal university degrees.