Field Service Engineer

Innovation Cluster Drachten; Groningen; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Travel allowance

Pension plan

30 vacation days

Training opportunities

Job summary

Innovation Cluster Drachten in Groningen seeks a Field Service Engineer to install, configure and maintain high-tech sensing and robotic systems for the global packaging glass industry. You prepare installations, interact with customers, and provide user training and ongoing support.

You will travel approximately 30% of your time worldwide to install on-site or supervise installations from Groningen. A strong background in electronics, mechanics and IT plus a B driving license and Dutch/English

Qualifications

• MBO+ level with focus on electronics, mechanics or IT.
• Excellent Dutch and English communication.
• Willingness to travel about 30% of the time worldwide.
• Valid driving license B.
• Resident in/around Groningen.

Responsibilities

• From our office in Groningen you ensure proper preparation of the installation and maintain documentation.
• At our customer you install independently per plan, or supervise from Groningen.
• Teach users to operate our technologies and provide maintenance training.
• Remain the point of contact for the customer, performing support and service.
• Prepare reports and travel to customer sites as required.

Skills

Electronics

Mechanics

IT

Education

MBO+ level

Job description

An ice cold beer or a nice glass of wine every now and then, we are fans! But have you ever considered the production process of a glass bottle? We do! In fact, it is our daily work to optimize the production process of glass bottles and jars at our clients in the global packaging glass industry.

XPAR Vision develops, installs and implements advanced sensor and robotic technology, with the aim of making glass bottles and jars lighter and stronger and producing them without errors. We are specialists and market leaders in this area and have now installed and implemented more than 600 systems in more than 35 countries. Due to the drive of our internationally oriented team of approximately 35 professionals, more and more producers of beer, wine and food are opting for glass over other packaging materials, and the carbon footprint is minimized.

In brief

To install high-tech sensors and robots and provide maintenance and support after installation, we are looking for a new colleague Field Service Engineer.

What are you going to do?

• From our office in Groningen you ensure proper preparation of the installation, you have contact with the customer, you take care of the configuration of the computer systems and you prepare documentation (manuals, procedures, FAQs, etc.);
• At our customer you carry out the installation independently and in accordance with planning. This can be on location (worldwide) or you supervise the installation from Groningen.
• You teach users to work with our technologies by providing basic and maintenance training;
• Even after the implementation, you remain the point of contact for the customer. You perform support, service and repair work (both from the office and at the customer) and you prepare reports;
• For this position you will spend approximately 30% of your working time abroad.

What do we ask?

• MBO+ work and thinking level;
• Extensive knowledge through education and/or experience in electronics, mechanics and IT;
• Living in (the vicinity of) Groningen;
• Good command of the Dutch and English language;
• In possession of driving license B;
• Communicative, entrepreneurial, result-oriented and customer-oriented.

What do we offer?

An adventurous, varied position in an organization with short lines of communication and an informal working atmosphere. This position includes a suitable salary and a foreign allowance. We also offer good fringe benefits, such as a favorable pension scheme with a low personal contribution, a travel allowance for all employees and 30 vacation days per year.

You will be part of an enthusiastic, informal and driven team of Field Service Engineers, who support each other to achieve an optimal result and good customer satisfaction. You will have the opportunity to further develop and expand your talent through internal or external training. We also take time for relaxation, we regularly organize fun activities for our colleagues.

During the training process, we ensure that you become familiar and proficient with our products. Ultimately, you will be deployed as a specialist and you will be responsible for the preparation, supervision and completion of the entire installation and implementation process of our systems at the customer.