Field Application Engineer

Hai Robotics Europe; Hoofddorp; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Performance based bonus

Annual leave package

Laptop and phone provided

Travel meal allowance

Travel cost reimbursement

Job summary

Hai Robotics Europe is seeking aspiring Field Application Engineers to join our logistics robotics team. You will oversee installation and commissioning of cutting-edge robotics equipment and provide customer support across client sites in Europe.

A problem-solving mindset and hands-on expertise in both hardware and software are essential. The role involves leading service partners, delivering on-site deployments, and frequent travel to customer warehouses.

Qualifications

• Bachelor-level degree in a technical field related to robotics or automation.
• Willingness to travel to client sites for deployments and support.
• Hands-on experience with hardware and software integration.
• Fluent in English and Chinese, both written and spoken.

Responsibilities

• Lead service partners to install and commission equipment including robots, racks, QR codes, and stations, ensuring safe, timely delivery.
• Provide technical support, troubleshooting, maintenance and customer training on site.
• Manage and track on-site installation activities as site manager; respond promptly to field service inquiries.
• Travel to customer sites for 2–4 weeks or longer as required to complete deployments and after-sales support.

Skills

Hands-on hardware

Hands-on software

Fluency in English and Chinese

Travel readiness

Education

Bachelor's degree in Mechatronics/Robotics/Automation/Mechanical Engineering or related

Tools

CAD

Job description

Hai Robotics is a leading innovator of logistics robotics solutions. Our sophisticated systems are designed to optimize supply chain operations across various industries, with the goal of offering cost-effective, efficient, and sustainable solutions. With our robots, we reduce our customers' storage footprint and operating costs, improve warehouse productivity and maximize workflow efficiencies with increased speed & order accuracy. We are now looking for aspiring Field Application Engineers to join the exciting field of logistics robotics !

Key Responsibilities

Are you a talented robot application or hardware/software professional looking for new opportunities to grow and develop your career? Did you just graduate from Netherlands, Germany or the UK? At Hai Robotics, we're on the lookout for exceptional individuals to join our team. Even if we don't currently have a specific opening that matches your skills and experience, we invite you to join our talent pool! By joining our talent pool, you'll stay connected with Hai Robotics and be the first to know about upcoming opportunities.
As our ideal candidate, you will play a crucial role in overseeing the installation and commissioning of a diverse range of cutting-edge robotics equipment as well as providing customer support. A problem-solving mindset and hands-on expertise in both hardware and software aspects are essential. If you are passionate about pushing the boundaries of technology and thrive in a collaborative and fast-paced environment, we invite you to join us on this exciting journey towards the future of automated logistics robotics!

Are you a talented robot application or hardware/software professional looking for new opportunities to grow and develop your career? Did you just graduate from Netherlands, Germany or the UK? At Hai Robotics, we're on the lookout for exceptional individuals to join our team. Even if we don't currently have a specific opening that matches your skills and experience, we invite you to join our talent pool! By joining our talent pool, you'll stay connected with Hai Robotics and be the first to know about upcoming opportunities.
As our ideal candidate, you will play a crucial role in overseeing the installation and commissioning of a diverse range of cutting-edge robotics equipment as well as providing customer support. A problem-solving mindset and hands-on expertise in both hardware and software aspects are essential. If you are passionate about pushing the boundaries of technology and thrive in a collaborative and fast-paced environment, we invite you to join us on this exciting journey towards the future of automated logistics robotics!
You will be responsible for:

• Leading service partners to complete the installation and commissioning of equipment (including but not limited to wheeled robots and charging stations, moveable shelves, Racks, QR codes, picking stations, wiring facility construction, network equipment, fences, safety PLC control cabinet, and light curtain) to ensure timely, correct and safe completion of the work; Providing technical support, including troubleshooting, maintenance, and repair of equipment, as well as customer training; Manage and track the on-site installation and commissioning work as a site manager Quickly responding to service queries related to field services to ensure customer satisfaction and equipment availability; Training service partners and taking responsibility for the hardware implementation acceptance after partner's task; Other service-related work; Working at our customer sites for 2 - 4 weeks or longer

Who are we looking for?

In addition to the above, you:
Must:

• Possess minimum bachelor's degree in Mechatronics, Robotics, Automation, Mechanical Engineering, Computer Software or related background
• Can be based in the following countries: the UK and the Netherlands
• You will be working on-site in our client's warehouses, therefore, travel is required;
• Excellent hands-on skills, both in hardware and software;
• Fluency in Chinese and English in both oral and written form is amust

Nice to have:

• Recently graduated, or have a minimum of 2 years of engineering experience
• The ability to measure and draw CAD layouts;
• Strong communication & interpersonal skills;
• Basic knowledge of networks or databases or programming is preferred;

Hai-lights

We offer a dynamic and innovative working environment in a very committed organisation, with the following perks:

• A competitive salary
• Performance based bonus
• Annual leave package
• Work laptop and phone
• Travel meal allowance
• Reimbursement of all travel costs
• The opportunity to contribute to a young, growing company, shaping its success and your career

About us

Founded in 2016, Hai Robotics is a leading global provider of Automated Storage and Retrieval Systems (ASRS), delivering unparalleled system flexibility and maximizing operational efficiency for facilities of all sizes and conditions. With 1,500+ projects implemented across 40+ countries, supported by 8 global offices and 60+ partners worldwide, Hai Robotics is a reliable resource for providing local support.
Visit HaiRobotics.com for more information.