Federal Work Study - Central Reservations Office Event Assistant Specialists

East Carolina University Portal; Zwolle; On-site; EUR 11,000 - 15,000; Part time

Job summary

East Carolina University in North Carolina is seeking several Federal Work Study students to work as Central Reservations Office Event Assistant Specialists. This on-campus, part-time role provides clerical support, customer service, and event setup tasks under supervision of professional staff within the Department of Student Life.

Responsibilities include completing paperwork, assisting guests, handling calls, managing records, setting up and breaking down events, and enforcing safety

Qualifications

• Must be enrolled as an ECU student with a minimum GPA of 2.0.
• GPA requirement: minimum 2.0 and good academic standing.

Responsibilities

• Complete required paperwork, forms, and maintain logs.
• Greet students, staff, faculty, and guests; connect them to resources.
• File records, maintain logs, answer calls, relay messages; operate office equipment.
• Read operations reports and complete event setups/breakdowns; lift/tables/chairs.
• Ensure patron safety during events and enforce policies.
• Attend training sessions; support staff team; communicate with colleagues.
• Represent the University positively in person and on social media.

Skills

Communication

Customer service

Clerical tasks

Teamwork

Job description

Federal Work Study - Central Reservations Office Event Assistant Specialists

Position Title Federal Work Study - Central Reservations Office Event Assistant Specialists

Posting Number

Posting Number 08523

Position Number

Position Number 08523

Student Job Category

Position Location

Position Location On-campus

City

State

State NC

Number of Vacancies

Number of Vacancies 15

Rate of Pay

Rate of Pay $10.50/hourly

FLSA Status

FLSA Status FLSA Non-exempt

Will the position be subject to the CBC policy?

Will the position be subject to the CBC policy? No

Job Description

ECU Department of Student Involvement and Leadership – Student Life is currently seeking several Federal Work Study students to work as Central Reservations Office Event Assistant Specialists.
The Event Assistant Specialist position is a part-time position with clerical responsibilities that work with and support the functions of the Student Centers; including Office Assistants, Computer Lab Assistants, Welcome Center Assistants, Student Ushers, Event Assistants, and Central Reservations Office Assistants. Customer service specialists are directly supervised by professional staff within the Department of Student Life.
The Event Assistant Specialist is expected to fulfill the following general roles and responsibilities:

• Administrator: Complete all necessary paperwork, forms, tasks, and maintain logs as required. Attend scheduled shifts and know the staff manual protocols.
• Customer Service: Acknowledge and greet students, staff, faculty, and University guests. Know campus resources and departmental functions to work with faculty, staff, students, and guests of the University to connect each to resources as appropriate and assisting in navigating through campus. Keep the supervisor informed. Help create a welcoming environment.
• Clerical Aid: Be able to file records, maintain records/logs, answer telephone calls, and relay messages to the appropriate contact. Be able to operate common office equipment such as computers, copiers, scanners, calculators, and fax machines.
• Set Ups for Event Assistants: Be able to read operations reports and complete all setups and break downs for events. Safely lift and arrange tables, chairs, and other items required for set up completion. Break down tables, chairs, and other items throughout the university’s student centers and Brody School of Medicine.
• Security: Provide for the safety of patrons during events, enforce facility policies and capacity, deter theft, and be knowledgeable of emergency evacuation/lock down procedures.
• Team Member: Attend all training sessions, support staff team, and help when needed. Maintain positive communication with staff and all Student Involvement and Leadership employees.
• University Representative: Serve as a positive role model. Serve the needs of students, staff, faculty, and University guests. Be mindful of social media tags/posts and represent Student Involvement and Leadership as well as East Carolina University positively.

As a result of being a student employee within the Division of Student Affairs, students will have the opportunity to gain the following competencies based on NACE Top Ten Skills Employers Seek and CAS Learning Domains:

• Effective Communication
• Accountability/Integrity
• Professionalism
• Cash Handling
• Problem Solving/Effective Reasoning
• Initiative
• Conflict Resolution
• Teamwork
• Adaptability/Resiliency
• Organization/Planning
• Technical Skills

Applicants should be prepared to work at Brody School of Medicine and Health Sciences Student Center, in addition to Main Campus Student Centers.

GPA Requirement

GPA Requirement Minimum of 2.0

Applicants should be enrolled as a student and be in good academic standing with East Carolina University, as well as local, state, and federal laws. Additionally, candidates must possess a minimum cumulative GPA of a 2.00.

License/certification required

Additional Instructions to Applicants

Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA ) should contact the ADA Coordinator at [phone] (Voice/ TTY ) or ADA [e-mail] .

Eligibility for Employment

Individuals submitting profiles for these positions must be current ECU students, in good-standing and meet the respective GPA requirement as required by the position type. Final candidates may be subject to criminal & sex offender background checks based upon the duties and responsibilities of the position. Some vacancies also require motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [phone] or toll free at 1-866-489-1740 or send an email to [e-mail] . Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST .

Supplemental Questions

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