FCL MOF/LCL Operations Associate

Damco Spain SL; Amsterdam; Hybrid; EUR 40,000 - 65,000; Full time

Benefits offered by this job

Flexible working hours

Work from home a few days per week

Annual bonus based on performance

Job summary

Maersk in the Netherlands seeks an FCL/LCL Operations Associate for Benelux to manage end-to-end shipment processes. You will coordinate import and export, monitor orders, and serve as the face of Maersk to customers across email, phone, and chat.

Ideal candidates bring Ocean logistics experience, a service mindset, and the flexibility to adapt to a fast-moving environment with a focus on customer satisfaction and digital enablement.

Qualifications

• Experience in shipping and logistics, especially Ocean.
• Open to change and drive customer improvement initiatives.
• Interest in digitalization and shaping the digital future of customer service.
• Think out of the box to find solutions.
• Motivated to help grow the level of customer service.
• Ability to work independently and in a team.
• Empathetic communicator who relates well to all kinds of people.
• Commercially driven and enterprising.
• Fluent in Dutch and English.

Responsibilities

• Ensure a smooth end-to-end shipment process for import and export.
• Monitor all outbound and inbound Ocean transport orders for assigned customers; respond via email, phone or chat.
• Be the first point of contact for customers, representing the company.
• Go the extra mile to satisfy customers and build strong relationships.
• Prepare transport and customs documents.
• Identify out-of-the-box solutions to improve the supply chain.
• Handle financial aspects of shipments.

Skills

Shipping & logistics

Customer service

Multitasking

English

Dutch

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer you

We offer an exciting job opportunity in an internationally growing business environment characterized by high pace.

You will work in a team with motivated and engaged people with a diverse background

• We have flexible working hours and the possibility to work from home for a few days per week.
• An attractive compensation package including an annual bonus based on the company’s performance

Key responsibilities

Within shipping and logistics pro-active communication and information flow towards our customers is the key in ensuring transparency end-to-end.

• As our FCL and LCL Operations Associate - Benelux, you will be responsible for a smooth end to end shipment process, both import and export.
• You will monitor all outgoing and incoming Ocean transport orders for your assigned customers, answering customer requests via email, by phone or chat.
• Be the first point of contact for our customers which makes you the face (or voice) of the company.
• You like to go the extra mile to make our customers happy and build strong relationship with them.
• Preparation of transport and customs documents.
• Finding out-of-the box solutions that improve the supply chain of your customers.
• Financial handling of shipments.

This is how you reach your goal

You are enthusiastic and a team player

You are solution oriented and will go out of your way to make our customers happy

You have experience in a service-oriented environment

You can multitask and you learn fast.

Your profile

You have experience within the shipping and logistics industry (especially Ocean business) and Incoterms don’t scare you

You are open to change and drive customer improvement initiatives

You have an interest in digitalization and shaping the digital future of customer service.

You can think out of the box to find solutions

You are motivated to help growing the level of customer service

Ability to work independently and in a team.

You are an empathetic person who is an excellent communicator, relating well to all kinds of people.

Be commercially driven and enterprising.

You are fluent in Dutch and English

As part of our pre-employment screening, we may ask you to provide a VOG

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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