Business Process Specialist Maasvlakte

APM Terminals; Rotterdam; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

30 days annual leave

Annual bonus

Work from home after onboarding

Job summary

Maersk Maasvlakte II Site is seeking a Business Process Specialist to drive operational excellence through performance management, governance, and systems optimization. You will partner with site leadership to enable data‑driven decisions, standardise processes, and execute strategic initiatives at Maasvlakte II in Rotterdam.

The role supports WMS optimization, cross‑functional projects, and capability development, with a focus on Lean/Operational Excellence methodologies.

Qualifications

• Bachelor’s degree in Industrial Engineering, Supply Chain Management, Logistics, or related field
• Experience in logistics, warehousing, or operational excellence environments
• Strong analytical and problem‑solving skills with the ability to convert data into business insights
• Experience working with operational KPIs, reporting, and performance management
• Experience with Warehouse Management Systems (WMS) and other operational applications
• Strong communication, facilitation, and stakeholder management skills across functions
• Fluent in English; Dutch is a plus

Responsibilities

• Monitor and analyse operational performance through KPIs, reporting, and data analysis.
• Translate operational data into actionable insights and support business reviews for data‑driven decisions.
• Identify inefficiencies and lead improvement initiatives to boost productivity and quality.
• Develop, maintain, and standardise processes, procedures, and work instructions.
• Support testing, validation, and optimization of Warehouse Management Systems.
• Lead or support cross‑functional projects and initiatives for better performance and outcomes.

Skills

Analytical thinking

Problem solving

Stakeholder management

Communication

Multitasking

Education

Bachelor’s degree in Industrial Engineering, Supply Chain Management, Logistics, Business Administration, or related field

Tools

Power BI

Excel

Power Automate

SQL

Job description

Job Description Summary

As a Business Process Specialist, you will be part of the Business Support team, responsible for driving operational excellence through performance management, process governance, systems optimization, and continuous improvement. Acting as a key partner to site leadership, you will support data-driven decision-making, operational standardization, and the successful execution of strategic and operational initiatives across the Maersk Maasvlakte II Site.

Why Join Maersk?

At Maersk, your career journey is truly global. No matter your aspirations, we offer exciting opportunities within an international and dynamic work environment. From your very first day, you’ll experience the diversity and pace of our global operations. We are deeply committed to supporting your professional development and career progression. Through advanced digital learning platforms, we ensure our employees stay ahead in a rapidly evolving technological landscape. Maersk is on a mission to become The Global Integrator of Logistics - connecting and simplifying global supply chains to better serve our customers. By joining us, you’ll be part of an innovative transformation toward becoming a truly customer‑centric organization, dedicated to meeting the unique needs of every client.

This position is based at our state‑of‑the‑art Cross Dock facility in Maasvlakte II.

We Offer

We offer an exciting job opportunity in an internationally growing business environment characterized by high pace. You will work in a team with motivated and engaged people with a diverse background. It is possible to work from home (after the onboarding period). International career opportunities. An attractive compensation package including an annual bonus based on the company’s performance. 30 days annual leave.

Key Responsibilities

• Performance Management & Analytics: Monitor and analyse operational performance through KPIs, reporting, and data analysis. Translate operational data into actionable insights, identify improvement opportunities, and support business reviews to enable data‑driven decision‑making across the site.
• Continuous Improvement: Identify inefficiencies, process deviations, and performance gaps within warehouse operations. Lead and support improvement initiatives using structured problem‑solving methodologies to enhance productivity, quality, service, and operational performance.
• Process Governance & Documentation: Develop, maintain, and standardise operational processes, procedures, and work instructions. Ensure critical business processes are documented, aligned with operational requirements, consistently applied, and continuously improved across the site.
• Systems Optimization: Support the effective use and continuous improvement of Warehouse Management Systems and related operational applications. Lead and support the testing, validation, implementation, and optimisation of system functionalities to improve operational effectiveness and user experience.
• Project Management: Lead or support cross‑functional projects and strategic initiatives aimed at improving operational performance, customer outcomes, and business growth. Coordinate stakeholders, manage actions and timelines, and ensure successful implementation of agreed solutions.
• Training & Capability Development: Support the development of operational capabilities by delivering training, sharing best practices, and coaching users on systems, processes, and continuous improvement methodologies. Promote a culture of ownership, learning, and operational excellence throughout the site.

Qualifications

• Bachelor’s degree in Industrial Engineering, Supply Chain Management, Logistics, Business Administration, or a related field.
• Experience in logistics, warehousing, supply chain operations, or operational excellence environments.
• Strong analytical and problem‑solving skills with the ability to convert data into business insights.
• Experience working with operational KPIs, reporting, and performance management.
• Experience working with Warehouse Management Systems (WMS) and other operational applications.
• Strong communication, facilitation, and stakeholder management skills, with the ability to influence across different functions and organisational levels.
• Ability to manage multiple priorities in a dynamic operational environment.
• Fluent in English, proficiency in Dutch is a plus.
• Preferred: Experience with process improvement methodologies such as Lean, Six Sigma, or Operational Excellence.
• Preferred: Experience with project management and cross‑functional initiatives.
• Preferred: Knowledge of Power BI, Excel, Power Automate, SQL, or similar tools.
• The job is located on our site in Rotterdam Maasvlakte II.
• As part of our pre‑employment screening, we ask you to provide a VOG (Certificate of Conduct).

Equity, Diversity, Inclusion

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

About Maersk

A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With a simple end‑to‑end offering of products and digital services, seamless customer engagement and a superior end‑to‑end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information. All the way.