Facilities Service Desk Specialist — Hybrid Work & Impact

TNO; Den Haag; On-site; EUR 29,000 - 39,000; Full time

Benefits offered by this job

8% holiday pay

13th month bonus 8.33%

Flex budget 5.58% + €180

Job summary

TNO is seeking a Facilities Service Desk Employee to be the first point of contact for approximately 5,000 colleagues on facilities and technical questions. You’ll handle requests, coordinate incidents, and work across 25 locations, ensuring safe and efficient operations.

You’ll join a 5-member team, with opportunities to improve services, contribute ideas, and grow within a professional, innovative environment. A Certificate of No Objection and VOG are required for this role.

Qualifications

• Several years of experience in a facilities management or service-oriented role.
• Experience working on a Service Desk is an advantage.
• A proactive attitude; you see what needs to be done and take initiative.
• Strong communication skills and a customer-focused mindset.
• A solution-oriented approach and a good sense of priorities.
• Strong digital skills and the ability to switch quickly between different systems and tasks.
• Experience with FMIS systems is an advantage.
• A Certificate of Conduct (VOG) is required before starting a new job at TNO.
• A Certificate of No Objection issued by AIVD is mandatory (security screening).

Responsibilities

• Receiving, registering, and resolving facilities and technical requests and incidents.
• Maintaining contact with colleagues, suppliers, and technical service partners.
• Coordinating and monitoring incidents and service requests.
• Reserving meeting rooms and supporting catering requests.
• Identifying bottlenecks and opportunities to improve services.
• Keeping service information up to date within FMIS.
• Working with contract managers, suppliers, and site coordinators to ensure service quality.

Skills

Customer service

Proactive attitude

Communication skills

Prioritization

Digital literacy

Education

MBO+ level (vocational/higher vocational)

Job description

TNO is seeking a Facilities Service Desk Employee to be the first point of contact for approximately 5,000 colleagues on facilities and technical questions. You’ll handle requests, coordinate incidents, and work across 25 locations, ensuring safe and efficient operations.

You’ll join a 5-member team, with opportunities to improve services, contribute ideas, and grow within a professional, innovative environment. A Certificate of No Objection and VOG are required for this role.