Facilities Manager: Lead Site Operations & Service Delivery

JLL

Amsterdam

On-site

EUR 90,000 - 120,000

Full time

14 days+

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Job summary

JLL is seeking a Facilities Manager for its Integrated Facility Management team on the Amazon account, based on-site in Amsterdam. The role oversees service delivery at client sites, coordinating with contractors and building staff, while driving KPIs and client satisfaction through effective leadership.

Ideal candidates bring 6+ years FM experience, contract management expertise, and fluency in English and Dutch.

Qualifications

Ideally 6+ years in FM within a large commercial organization.
Experience owning facilities contracts and supplier/contractor management.
Experience with EU Facility legislation and governing bodies.
Quality Assurance knowledge and experience desirable.
Fluency in local language and English essential.
Customer focused with strong communication and leadership attributes.

Responsibilities

Communicate with Site Leadership team (Country Manager, HR, Finance, Legal, IT).
Prepare and distribute Quarterly/Annual Business Review information to client’s satisfaction.
Procurement of goods and services for client’s buildings using sourcing teams.
Hold regular meetings with Landlord and ensure lease terms are provided to client.
Space evaluation and planning, updating floor plans with architect partners.
Meet KPIs and SLAs defined within the contract.
Project Management during built-out phases and liaising with architects/landlords.
Coach and guide project teams throughout lifecycles.
Site inspections: daily cleaning, HVAC, and related maintenance.
Ensure contracted resources meet duration and quality targets; address under-performance.
Establish and operate information systems for scheduling and recording work.
Process and control invoices and work orders; monitor budgets in Oracle.