Experience Design Data Analyst Flexible & Hybrid Work

ing; Amsterdam; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

25–28 vacation days

Pension scheme

13th month salary

Holiday allowance 8%

Flexible working hours

Hybrid working options

Job summary

ING is seeking a Data Analyst to turn customer behaviour data into actionable insights within the Experience Design team of the CoE Customer Experience & Trust. You will deliver high-quality customer experience reporting to product teams, journey experts, and senior management, translating complex data into clear recommendations.

You’ll collaborate with CX experts, UX researchers, and business stakeholders to measure journeys, improve CSAT/NPS, and scale insights across ING using tools like

Qualifications

• 3+ years of experience in analytics, customer insights, or related field.
• Strong analytical skills with ability to translate data into actionable insights.
• Experience with CX metrics and customer journey insights (NPS, CSAT, surveys).
• Experience analysing customer attributes and digital behavioural data across app and web channels.

Responsibilities

• Deliver customer experience data and reporting, including stakeholder reporting and data exports.
• Own CSAT and NPS reporting and analyses with timely insights.
• Perform customer, segment, and journey analyses including key episodes and segments.
• Provide ad hoc analyses for senior management and translate findings into recommendations.
• Maintain and develop the CX Dashboard and CX Analytics Portal for accessibility.

Skills

SQL

Data analysis

Analytical thinking

Stakeholder management

Tools

Power BI

Tableau

Python

Adobe Analytics

Automation

Job description

ING is seeking a Data Analyst to turn customer behaviour data into actionable insights within the Experience Design team of the CoE Customer Experience & Trust. You will deliver high-quality customer experience reporting to product teams, journey experts, and senior management, translating complex data into clear recommendations.

You’ll collaborate with CX experts, UX researchers, and business stakeholders to measure journeys, improve CSAT/NPS, and scale insights across ING using tools like