Card Experience Lead – Retail Payments

3M HEALTHCARE; Amsterdam; Hybrid; EUR 85,000 - 115,000; Full time

Benefits offered by this job

Pension scheme

13th month

8% holiday allowance

Hybrid work

Mobility card

Career development

BIS 3.5%

Job summary

ING is seeking a Customer Journey Expert (CJE) Cards to improve critical debit and credit card journeys across countries. You will translate customer needs, data insights, and business goals into concrete features and improvements, shaping propositions and prioritising work.

You will collaborate with engineers and external partners to launch customer-focused changes. You will thrive in a complex, regulated payments environment, applying strong data skills and a customer-centric mindset to

Qualifications

• 3–5+ years experience in payments, cards, or digital product development in a complex organisation.
• Understand debit and/or credit card products and how the cards ecosystem works.
• Combine sharp customer focus with strong data skills to drive product choices and outcomes.
• Care deeply about customer experience and commercial value.
• Able to work in complex, regulated environments without losing customer focus.
• Clear communicator who can influence across disciplines and take ownership.
• Curious, pragmatic and entrepreneurial: you take it on and make it happen.
• Fluent in English (Dutch a plus) and based in the Netherlands.

Responsibilities

• Take ownership of parts of the debit and credit card journey and actively improve them.
• Turn customer insights, data, and business objectives into clear product choices.
• Shape features and improvements from idea to launch, ensuring real customer value.
• Work closely with engineers to bring solutions to life—without owning the technical implementation.
• Collaborate with stakeholders, including card schemes and external partners.

Skills

PaymentsExperience

DataDriven

ClearCommunication

EntrepreneurialMindset

EnglishFluency

Job description

ING is seeking a Customer Journey Expert (CJE) Cards to improve critical debit and credit card journeys across countries. You will translate customer needs, data insights, and business goals into concrete features and improvements, shaping propositions and prioritising work.

You will collaborate with engineers and external partners to launch customer-focused changes. You will thrive in a complex, regulated payments environment, applying strong data skills and a customer-centric mindset to