Duty Manager

Sofitel Legend The Grand Amsterdam; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Scale 6 Horeca CAO

Personalized bonus plan

Travel cost arrangements

25 holiday days

ALL Heartists Card discounts

Training sessions

Discount up to 50% in Amsterdam F&B

Green Key / Earth Check certifications

Be Balanced team

Overnight stay after onboarding

Job summary

Sofitel Legend The Grand Amsterdam is seeking a Duty Manager to oversee daily hotel operations, ensuring service excellence and guest satisfaction. You will lead the Front Office and Reception teams, address guest concerns, and maintain high standards of luxury hospitality.

You will be a visible leader, coordinating with departments, handling emergencies, and driving quality through proactive oversight and staff support in a five-star setting.

Qualifications

• Fluent English required; Dutch a strong advantage.
• Bachelor degree in Hotel/Hospitality-related study preferred.
• BHV diploma is a plus; hotel provides training if needed.
• Experience in luxury hospitality is expected.

Responsibilities

• Oversee daily hotel operations and ensure service standards.
• Act as main contact in absence of hotel management.
• Collaborate with Front Office and Reception teams.
• Handle guest feedback, requests and complaints professionally.
• Monitor performance and identify opportunities for improvement.
• Ensure compliance with hotel procedures and safety guidelines.
• Lead during emergencies per hotel procedures.
• Promote a collaborative, positive working environment.
• Support and coordinate with Technical Department when needed.

Skills

Leadership

Communication

Guest safety

Proactive

Integrity

Discretion

Teamwork

English fluency

Dutch language

BHV diploma

Education

Bachelor degree in Hotel/Hospitality

BHV certification (bonus)

Tools

Front Office coordination

Job description

Let your passion shine as Duty Manager

Step into a role where hospitality, leadership and guest experience come together at Sofitel Legend The Grand Amsterdam. As Duty Manager, you will be a key representative of the hotel, ensuring smooth daily operations while delivering exceptional service to our guests. Working closely with the Front Office and Reception teams, you will play an essential role in creating memorable experiences and maintaining the high standards that define our luxury hotel.

Let your passion shine as Duty Manager

Step into a role where hospitality, leadership and guest experience come together at Sofitel Legend The Grand Amsterdam. As Duty Manager, you will be a key representative of the hotel, ensuring smooth daily operations while delivering exceptional service to our guests. Working closely with the Front Office and Reception teams, you will play an essential role in creating memorable experiences and maintaining the high standards that define our luxury hotel.

A career that lets your passion shine

As Duty Manager, you are a key member of the Front Office team and act as the main point of contact for employees in the absence of management. During your shift, you oversee hotel operations, solve operational challenges and ensure continuity of service across all departments.

You are visible throughout the hotel, supporting colleagues where needed and taking ownership of guest concerns, ensuring they are resolved efficiently and professionally. Your leadership and proactive approach help create a seamless guest journey and contribute to the success of the hotel's daily operations.

Key Responsibilities

• Oversee the daily operation of the hotel and ensure service standards are consistently maintained.
• Act as the main point of contact in the absence of hotel management.
• Support and collaborate closely with the Front Office and Reception teams.
• Handle guest feedback, requests and complaints in a professional and solution-oriented manner.
• Monitor operational performance and identify opportunities for improvement.
• Ensure compliance with hotel procedures, safety standards and service excellence guidelines.
• Participate in initiatives related to safety, health and wellbeing within the hotel.
• Take the lead during emergencies and coordinate the response in accordance with hotel procedures.
• Foster a positive and collaborative working environment across departments.
• Take an active role in driving quality excellence through regular LQA self-assessments and participation in the monthly Quality Committee.
• Take ownership of technical issues when the Technical Department is unavailable, ensuring quick resolution and minimal operational impact.

What You Will Bring To The Role

• Experience in luxury hospitality.
• Strong leadership and communication skills.
• Strong sense of responsibility for guest safety, security and operational excellence.
• A proactive, hands-on and guest-focused attitude.
• Integrity, discretion and strong teamwork skills.
• Fluent English language skills (Dutch is a strong advantage).
• A Bachelor degree from a Hotel School or Hospitality-related study is considered a plus.
• A BHV diploma is considered a plus. If you do not yet have a BHV certification, you will have the opportunity to follow the training through the hotel.

What We Offer

Bring passion and dedication to excellence and we will recognize your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives. Join us and you can thrive as an individual while being part of a supportive and inclusive team.

Our Benefits Are

• Scale 6 of the Horeca CAO.
• We offer a personalized bonus plan on top of a competitive salary, travel cost arrangements and 25 holiday days a year, which you can sell and buy as well.
• With ALL Heartists Card you receive worldwide discounts on overnight stays and more.
• We value learning & development, therefore we provide several training sessions to stimulate your growth and knowledge.
• A discount up to 50% in selected restaurants and bars in Amsterdam, including our own F&B offerings.
• We find Corporate Social Responsibility very important. Our hotel has various active work groups and holds the highest Green Key certification as well as Silver Earth Check certification.
• Be Balanced – Our Be Balanced Team will help you find a healthy work-life balance.
• After your onboarding period, you get to be the guest and experience our legendary service for yourself in our hotel with an overnight stay, free dinner and breakfast!

About Our Hotel

Sofitel Legend The Grand Amsterdam offers five-star luxury in a unique setting. Being part of Accor enables us to combine the historical flair of the building with modern design and luxurious service. For further details, feel free to check out our website and follow us on social media.