Evening SaaS Support Specialist

Jouwweb; Eindhoven; On-site; EUR 32,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Development budget

Pension plan

Office in Eindhoven (Strijp-S)

Team events

Job summary

JouwWeb (Webador) is seeking an Evening Customer Support Employee to manage customer inquiries, improve help content, and support the customer journey in an asynchronous, data-driven environment. You will collaborate with cross-functional teams to resolve issues and enhance the user experience.

The role requires 2+ years in SaaS/digital support, strong English, and availability 32–40 hours per week (15:00–23:00), with a bonus for additional European languages.

Qualifications

• Bachelor's degree or equivalent.
• Minimum 2 years in a SaaS/tech support role.
• Excellent written and spoken English; second European language a plus.
• Able to work 32–40 hours per week, 15:00–23:00.

Responsibilities

• Answer customer inquiries via Zendesk during the evening shift.
• Identify improvement opportunities in help content and onboarding.
• Write, edit and localize support articles and emails.
• Collaborate with content, product and development to resolve bugs and improve UX.
• Analyze recurring feedback to optimize support processes.

Skills

English fluency

Problem solving

Tech affinity

Customer empathy

Education

Bachelor's degree

Tools

Zendesk

Webador CMS

Google Workspace

Slack

Job description

JouwWeb (Webador) is seeking an Evening Customer Support Employee to manage customer inquiries, improve help content, and support the customer journey in an asynchronous, data-driven environment. You will collaborate with cross-functional teams to resolve issues and enhance the user experience.

The role requires 2+ years in SaaS/digital support, strong English, and availability 32–40 hours per week (15:00–23:00), with a bonus for additional European languages.