Europe Service Network Specialist - Data-Driven Ops

Byd Company; Hoofddorp; On-site; EUR 52,000 - 76,000; Full time

Job summary

BYD Europe – Passenger Car Aftersales in the Netherlands is seeking a Service Network Specialist to support day-to-day management, standards implementation, and network performance across European markets. You will coordinate onboarding, inspections, and data management with Aftersales teams, NSCs, and HQ, contributing to continuous improvement of service network processes.

Fluent English, 2–4 years in automotive aftersales or related fields, and strong Excel/PowerPoint skills are required;

Qualifications

• Bachelor's degree or above in Automotive Engineering, Business Administration, Operations Management, or a related field.
• 2–4 years of relevant experience in automotive aftersales, dealer operations, service network management, or related functions.
• Basic understanding of automotive aftersales service networks, workshop operations, and dealer management processes.
• Good data management, analytical, and reporting skills.
• Proficiency in Excel and PowerPoint.
• Experience in project coordination, quality inspections, business systems, or automotive OEM operations is preferred.
• Strong organizational, communication, execution, and follow‑up skills.
• Fluent English is required; additional European languages are an advantage.
• Willingness to travel within Europe when required.

Responsibilities

• Collect and consolidate European service network planning data, including vehicle parc and capacity.
• Develop and maintain service network heatmaps, coverage analysis, and capacity models.
• Assist in identifying gaps and requirements for new service outlets or upgrades.
• Monitor progress of local network development plans and update reports.
• Support implementation of BYD Europe aftersales network policies and standards.
• Coordinate collection and verification of facility, equipment, staffing, and compliance documentation.
• Track standards implementation and follow-up corrective actions.
• Support service capability assessments and authorization processes for outlets.
• Coordinate qualification, training records, tools, and safety documentation.
• Maintain service capability and authorization records in SPLM.
• Support Total Quality Check; coordinate inspections and corrective actions.
• Collect and track service network operational data and KPIs.
• Ensure accuracy and timeliness of network data and reports.
• Support recruitment, onboarding, and exit processes for the network.
• Assist local teams in using SPLM and other network-management systems.
• Track system approvals and related tasks to completion.
• Coordinate cross-functional meetings and project progress updates.

Skills

Fluent English

Data analysis

Cross-cultural communication

Education

Bachelor's degree or above in Automotive Engineering, Business Administration, Operations Management, or a related field

Tools

Excel

PowerPoint

Job description

BYD Europe – Passenger Car Aftersales in the Netherlands is seeking a Service Network Specialist to support day-to-day management, standards implementation, and network performance across European markets. You will coordinate onboarding, inspections, and data management with Aftersales teams, NSCs, and HQ, contributing to continuous improvement of service network processes.

Fluent English, 2–4 years in automotive aftersales or related fields, and strong Excel/PowerPoint skills are required;