Europe Parts Operations Specialist

XPENG; Diemen; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Varied job

Extensive internal/external contact

Salary incl. pension + bonus

Growth in Europe EV brand

Job summary

XPENG is seeking a Parts Operations Specialist for Europe to support the order-to-cash process for spare parts and act as the main contact for markets across Europe. You will harmonize parts availability with XPENG HQ in China and analyze data to optimize policies and processes.

The role requires a bachelor’s degree in business administration or related field, strong MS Office skills (especialy Excel and PowerPoint), and willingness to travel within Europe to support service centers, dealers and

Qualifications

• Bachelor’s degree in business administration or related field.
• Analytical and problem-solving skills with good communication.
• Fluency in English; additional language skills (e.g., Chinese) are advantageous.
• Experience in the automotive aftersales and EV-market.
• Willingness to travel within Europe to support service centers.

Responsibilities

• Support the order-to-cash process for spare parts.
• Follow up on orders, urgent orders, and back-orders to ensure timely deliveries.
• Customer consulting for order/delivery status.
• Perform data analysis on sales order overview and parts logistics plus reporting.
• Harmonize the parts availabilities with XPENG headquarter in China, especially for new markets and new car models for the EU.
• Act as first contact person of the markets for parts business.
• Establish regular communication mechanisms with markets to promptly gather market demands and feedback on market issues.
• Provide information and resolve parts concerns for dealers and service providers.
• Organizational support with training activities, materials, language settings.
• Assist countries and internal staff with system operating questions, billing and administration.
• Support with order returns, cancellations, and other spare parts related inquiries.
• Parts policy and procedures communication and explanation to the markets.

Skills

Analytical and problem-solving skills

Communication

Fluency in English

Education

Bachelor's degree in business administration or related field

Tools

MS Office

Excel

PowerPoint

Job description

XPENG is seeking a Parts Operations Specialist for Europe to support the order-to-cash process for spare parts and act as the main contact for markets across Europe. You will harmonize parts availability with XPENG HQ in China and analyze data to optimize policies and processes.

The role requires a bachelor’s degree in business administration or related field, strong MS Office skills (especialy Excel and PowerPoint), and willingness to travel within Europe to support service centers, dealers and