EU EdTech Platform Specialist — Tier 2 Support & Ops

Harvard Business Publishing; Netherlands; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Education reimbursement

Early-release Summer Fridays

Competitive compensation and benefits package

Job summary

Harvard Business Publishing is searching for an EUDC Specialist to manage EU Datacenter operations, offering Tier 2 technical support while collaborating with internal teams and external partners. You will troubleshoot complex issues, oversee user management, and enhance the client experience through operational improvements.

The ideal candidate has over 5 years of experience in educational technology, is proficient in technical support tools, and demonstrates a commitment to customer service excellence.

Qualifications

• 5+ years of experience in educational technology or related fields.
• Experience troubleshooting complex technical and operational issues.
• Strong proficiency with key enterprise technologies and CRM systems.

Responsibilities

• Serve as the primary owner of EU Datacenter operations.
• Provide advanced Tier 2 technical support for clients.
• Manage user administration activities and ensure timely resolution of issues.

Skills

Technical support

User management

Operational oversight

Technical integration

Customer service

Problem-solving

Tools

Salesforce

Zendesk

Microsoft Office Suite

Jira

Job description

Harvard Business Publishing is searching for an EUDC Specialist to manage EU Datacenter operations, offering Tier 2 technical support while collaborating with internal teams and external partners. You will troubleshoot complex issues, oversee user management, and enhance the client experience through operational improvements.

The ideal candidate has over 5 years of experience in educational technology, is proficient in technical support tools, and demonstrates a commitment to customer service excellence.